My husband and I are thinking about building a house with Toll Brothers in Aurora, CO. Their models are very nice, but expensive. If we do decide to build with them the whole thing will cost about 1.2M
With that being said since it is a lot of money we have searched online for reviews and all we've been able to find is negative reviews so far, but mostly in states other than Colorado. We have been to their sales location to see the model that we like and the lots and have not signed or paid anything yet. we did sit down with Caroline, their sales person in Aurora, CO but did not sign anything. So when we decided we were ready to close the deal, we brought in our realtor and they are telling us that we can't use a realtor to represent us because when we showed up the first time we didn't have the realtor with us. What???
I think this is ridiculous and I am very disappointed because I really like their houses. We have never built a new house (we have owned 2 houses) but we are new to the building a new home thing and we wanted to bring in our realtor so that she can advice us and provide her expertise. Also we figured that if we are going to be spending that kind of money we should have all the right to get the expertise and advise from someone experienced that its going to be working for us.
In the end I am very worried about their terrible reviews. I found a review from a home owner in Colorado who built a new house with Toll Brothers in 2015 and she mentions that she had a horrible experience and that ALL of her neighbors told her the same.
Product or Service Mentioned: Toll Brothers Home Buying.
Reason of review: Poor customer service.