house home toll quality people money warranty construction issues water
2.0
Details
Horrible job on the exterior of the property and will leave you high and dry! Do not provide the adequate drainage or pitch to their lots and leave a ton to be desired. They will give you the run around and corporate won't respond either. Have given up 3 seasons of...
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1 comment
Anonymous
#1540317

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Review
#1293248 Review #1293248 is a subjective opinion of poster.
Service
Toll Brothers House Building Service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Independent survey and job remedied at Toll expense
2.3
Details
My house is extremely humid. The Hardwood floors are uneven The floors upstairs are so uneven that you cannot close doors The house should have been set a bit higher. Too much water accumulates around my house. I had scheduled to have the downstairs floors fixed along...
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Review
#1337700 Review #1337700 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
2.1
Details
We recently built with Toll in Michigan, the home has no grading on one side whatsoever, with heavy rains the dirt has all gone away. Neighbors and people who come visit our home are all amazed by the lack of effort by Toll. Have brought this up so many times woth the...
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1 comment
Ruhi
#1540323

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Review
#1272005 Review #1272005 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality
1.3
Details
Draft home from Toll. Insulation was done on the cheap with no air barrier. Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers....
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Review
#1256695 Review #1256695 is a subjective opinion of poster.
Service
Toll Brothers Insulation Service
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Browning of stucco | Toll Brothers review from Elizabeth, New Jersey

I have very bad brown stain on my stucco. It has been there from the beginning(6 years ago) and has gotten worse. I have read about that being an issue with water inside. I see no evidence of water, however it may be in the walls. I really need for this to be looked into immediately.
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Review
#1464770 Review #1464770 is a subjective opinion of poster.
Reason of review
Warranty issue
1.5
Details
They have a poor customer service after they are done with you. Poor quality. I have asked my builder to send someone to fix the cracks all over my house which my house is only one year old and he have said it is my responsibility to fix them. Once they get their money...
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1 comment
Ruhi
#1540324

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Review
#1220936 Review #1220936 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality

Legal action | Toll Brothers review from Haymarket, Virginia

1.3
Details
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
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Review
#1330547 Review #1330547 is a subjective opinion of poster.

Building a home | Toll Brothers review from San Ramon, California

I got approved by TBI with my income, after 45 days they denied me and stated that I need a loan commitment to be able to purchase my home. Notified Toll Brothers of it, and try to cancelled. They stated that if I cancel the purchase I will loose my deposit, TBI knew that I was not able to get a loan. Like really they can keep my larger deposit?
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1 comment
Anonymous
#1683147

I just read about a huge class action they had for this. They made more money on deposits than they did selling actual homes.

Scary! So sorry you went through this.

Your review is saving others from entering this nightmare. Thank you.

Review
#1418607 Review #1418607 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Not as described/ advertised
Loss
$49
Preferred solution
Full refund

My water heater is out and i am not getting any support | Toll Brothers review from Apex, North Carolina

I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-4234086
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Review
#1421931 Review #1421931 is a subjective opinion of poster.
Product
Rinnai Water Heater
Reason of review
Poor customer service

Chandler has fallen halfway out the sockets | Toll Brothers review from Horsham, Pennsylvania

1.0
Details
Chandler has fallen halfway out the sockets - Toll Brothers review
I purchased my home in Maryland at Marlboro Ridge about 5 years ago. Recently the house has been falling apart! Chandler is off the hinge and about the fall...major cracking in the upper loft of my house....can someone please call me 215-908-4281. Reggie Clark
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Review
#1291328 Review #1291328 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality