Clean my home

I already lived my home more than one year. Can you help me to painting in my house? I heard that is free. Thanks
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ID
#2537690 Review #2537690 is a subjective opinion of poster.
Location
Pleasanton, California

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New Reviewer
My husband and I are looking to buy a house. We have visited Carolinas and Estates in Lenah Mill. We really liked the Estates and we were told that we would have to watch the home sites to be released and then contact the office. For the past few weeks Ive been...
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ID
#2506315 Review #2506315 is a subjective opinion of poster.
Pros
  • Design
Cons
  • Rude people
  • Terrible experience all together
  • Absolutely unpleasant customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Change of sales person Doug Hindsman abruptly at Jordon Point in the middle of our contract. New sales person -KerryBlevins does not have any clue about our discussions with Doug and does not have any clue of standard features and structural options offered for us...
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ID
#2505650 Review #2505650 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Preferred solution
Let the company propose a solution

Amenities Closed

We have just heard that our swimming pools and fitness center, playground and outside courts will not reopen again this year due to COVID insurance issues. There are numerous communities in CT and NY that are opening(non- Toll Brothers.) with the proper safety protocol followed. It is difficult to understand why Toll Brothers Headquarters cannot address this. Please do not have someone from Toll Rivington contact me as I have already spoken to them with no resolution. We in Rivington are also assuming that the new units you are selling you are informing potential buyers that there are no amenities. Unfortunately the website still shows amenities which is false.

User's recommendation: Check on amenities before buying.

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ID
#2480409 Review #2480409 is a subjective opinion of poster.
Location
West Chester, Pennsylvania
New Reviewer

Need to talk with someone

Toll Brothers - Need to talk with someone
Toll Brothers - Need to talk with someone
Have sinkhole reappear. Toll fixed my basement flooding due to this. We have it appear again. This previous plugged up sump pump. The sump pump plugging has been happening annually, but unable to determine cause. Now the sinkhole may explain it.

User's recommendation: Check everything.

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ID
#2475892 Review #2475892 is a subjective opinion of poster.
Location
Olney, Maryland
Loss
$10000
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Poor Construction Quality - Breach of Contract

Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Pre-Closing items have not been resolved in over a year. 100s of post closing issues reported within 12-year warranty period but they did not even bother look at any and closed all tickets.

User's recommendation: See photos in my previous review on Toll Brothers.

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ID
#2461842 Review #2461842 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Preferred solution
Full refund

Update

I heard back but the information had nothing to do with what I consider a design problem. The response dwelt on the microwave warranty which obviously expired. Nothing mentioned about the poor design, flame height to bottom of microwave of 15 inches which is troublesome. Also nothing mentioned that the exhaust is not ducted to the outside. Basically I got a diversionary canned response that tells me Toll brothers is not going to do anything.
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ID
#2461287 Review #2461287 is a subjective opinion of poster.
Location
Meridian, Idaho

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Verified Reviewer
Junior Reviewer

Poor Quality Construction - Hundreds of Issues

Update by user Mar 17, 2021

punch list not completed in 1 1/2 yrs.100s of warranty issues looked at but closed tickets

Original review posted by user Mar 15, 2021
I just cannot believe that Toll Brothers have built this extremely Poor Quality home. Since closing on 9/2019, not a single pre-closing "Punch List" issue has been fixed properly and instead added more damages. And, during the 12-month warranty period, we reported hundreds of issue via their online reporting system but they did not work on any of the tickets and instead closed those tickets without even looking at it.

User's recommendation: Two Thumbs Down.

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1 comment
#1996178

What is the escalation mechanism available for us in this case. I am always having issues with Toll and they have not attended my one year warranty items even after 3 years.

how can we deal them? do you have any idea?

ID
#2458396 Review #2458396 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Poor customer service

Warranty repairs not completed . Builders rep refused to do warranty that was authorized by the warranty company

User's recommendation: Look at a different builder.

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2 comments
#2009697

Bob I need contact you

#1988996

Please check out consumer affairs "consumer fraud" Collegeville, Pa post about toll brothers. There is legal information -Water Intrusion and other checklist and legal doc references in the post beneficial to all victims of Toll brothers. the owner of those docs can be reached at tollbrothersconsumerfraud@***.com

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ID
#2435171 Review #2435171 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

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Verified Reviewer
New Reviewer

So far a terrible experience

Below is a review that I have posted online. I will remove this review if someone from your organization would be willing to contact me and help complete my home warranty repairs. "Bought and built a house in their SC Longwood Bluffs Community, this has been the worst experience that I have ever had with a builder. We have items from our original walkthrough that still have not been repaired almost two years after moving in. We had to fight tooth and nail to have our grading corrected, the interior paint on the walls is so thin you can see written measurements from the installers, Crown molding is lifting from the wall and the list goes on. Note that these repairs were authorized to be done by the 2-10 Home warranty company that the builder uses. After a heated exchange with the builder they have closed our warranty repairs and told the warranty company that all repairs have been completed. This builder will take your money knowing that they are not going to deliver a finished product. There are many many more residents of this community that are having issues. The neighbors are talking to the local media and some are possibly proceeding on a class action lawsuit. Do not let Toll Brothers turn your excitement of being a new home owner into sleepless nights and broken promises. 1) Heater was never connected to exit flue pipe for the first year - heater was exhausting right into attic 2) Mold in attic as a result of excessive condensation from heater exhaust 3) Grading was towards hose not away from house - had to argue and complain repeatedly before problem was resolved 4) All punch list items had to go through a 3rd party warranty company. Numerous items that the warranty company authorized for repair were denied by builders rep.. This reps only concern was to get out of our property as quick as possible, they are 10 months behind doing their warranty repairs due to COVID. One of the items on the list was a nail hole in the ceiling next to the master bath vent fan which also was not working correctly. The rep personally was up on a ladder attempting to fix the fan several times and completely turned a blind eye to the hole that was reported at our original move in walkthrough 20 months ago. 5) Corner bead by our fridge was popping and reported to warranty company, this has not been completed either. Builder notified the warranty company that our house was completed which is 100% false 6) our list goes on, some items addressed and many items were not and are not complete. Buyer Beware this builder will leave you hanging and repairs will come out of your pocket regardless of how much money you spent to buy your house. {{{Redacted}}}

User's recommendation: Buyer beware.

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2 comments
#2009882

Would like to speak to bob My number is 732 766 ****

#2010740
@PissedConsumer2009882

your number is blocked. My # 484-502-**** email bobabuoy@***.com

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ID
#2435165 Review #2435165 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor quality and poor customer care

Update by user Mar 18, 2021

Dry wall repairs have been made. Now waiting on painter to paint the repaired areas and to point the crown moldings

Original review updated by user Feb 22, 2021
Bought and built a house in their SC Longwood Bluffs Community, this has been the worst experience that I have ever had with a builder. We have items from our original walkthrough that still have not been repaired almost two years after moving in. We had to fight tooth and nail to have our grading corrected, the interior paint on the walls is so thin you can see written measurements from the installers, Crown molding is lifting from the wall and the list goes on. Note that these repairs were authorized to be done by the 2-10 Home warranty company that the builder uses. After a heated exchange with the builder they have closed our warranty repairs and told the warranty company that all repairs have been completed. This builder will take your money knowing that they are not going to deliver a finished product. There are many many more residents of this community that are having issues. The neighbors are talking to the local media and some are possibly proceeding on a class action lawsuit. Do not let Toll Brothers turn your excitement of being a new home owner into sleepless nights and broken promises. 1) Heater was never connected to exit flue pipe for the first year - heater was exhausting right into attic 2) Mold in attic as a result of excessive condensation from heater exhaust 3) Grading was towards hose not away from house - had to argue and complain repeatedly before problem was resolved 4) All punch list items had to go through a 3rd party warranty company. Numerous items that the warranty company authorized for repair were denied by builders rep Zach Gerone. Zach's only concern was to get out of our property as they are 10 months behind doing their warranty repairs due to COVID. One of the items on the list was a nail hole in the ceiling next to the master bath vent fan which also was not working correctly. Zach personally was up on a ladder attempting to fix the fan several times and completely turned a blind eye to the hole that was reported at our original move in walkthrough 20 months ago. 5) Corner bead by our fridge was popping and reported to warranty company, this has not been completed either. Builder notified the warranty company that our house was completed which is 100% a lie. 6) our list goes on, some items addressed and many items were not and are not complete. Buyer Beware this builder will leave you hanging and repairs will come out of your pocket regardless of how much money you spent to buy your house.

User's recommendation: Look at a different builder.

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1 comment
#1988992

Please check out consumer affairs "consumer fraud" Collegeville, Pa post about toll brothers. There is legal information -Water Intrusion and other checklist and legal doc references in the post beneficial to all victims of Toll brothers. the owner of those docs can be reached at tollbrothersconsumerfraud@***.com

ID
#2422792 Review #2422792 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Pros
  • Master fraudsters
Cons
  • Absolutely unprofessional
  • Whole experience with toll brothers
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Home Discussions

I was not able to talk with anyone at Toll Brothers regarding our terrible new home purchase experience with Toll Brothers at Bayview at Gig Harbor, Gig Harbor, WA. I would like someone from Toll Brothers Headquarters in Pennsylvania to call us as soon as possible Ph. (720)-839-****. Thank you. --- Terry Hendricks

User's recommendation: Don't buy a new home from Toll Brothers.

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2 comments
#1975173

Please feel Free to ask Toll brothers attorneys for your copy of the Water Intrusion, Framing and Mechanical Checklists. Tell Toll Brothers Attorneys, Sean Connolly from Collegeville, PA is the only home owner in the country that has copies for his home.

They hide these documents from you as they are legally destructive. You can contact me directly if you would like via the message board and I surely help you with your problems.

#2013439
@Irish J

Watch out for that arbitration clause.

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ID
#2383108 Review #2383108 is a subjective opinion of poster.
Loss
$4500
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complain

Worst construction crews and warranty department ever. They have ruined my house and still not fixed. They dont answer emails or calls. This is unacceptable. Is the only way to to resolve all this is to involve lawyers??

User's recommendation: Never.

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ID
#2316666 Review #2316666 is a subjective opinion of poster.
Loss
$20000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I was asked.

No one has returned my calls!
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ID
#2281472 Review #2281472 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Preferred solution
Let the company propose a solution

Warranty Issue with Windows

Contractors & my neighbors have advised me and others that the homes in my development are in need or mediation for leaking windows and Stucco as well. They advise if I had questions or noticed anything to reach out to you for a inspection. My property is 1545 Red Oak Lane Macungie , Pa 18062. Lehigh Crossings I received a reply you would get back to me on 09/06/20 but have not heard anything further. Please reach out to me ASAP at bobh_18062@***.com or 610-662-****
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1 comment
#1971996

Hi Bob, I can help you. I have the legal documents that Toll Brothers will not share with you regarding the installation of your windows and any defects.

I believe there is direct message app that you can send a message to me.

Your e-mail and phone# does not fully show in post. Thanks, Sean

ID
#2171385 Review #2171385 is a subjective opinion of poster.
Location
Allentown, Pennsylvania