Toll Brothers
Reviews and Complaints

I already lived my home more than one year. Can you help me to painting in my house? I heard that is free. Thanks

We have just heard that our swimming pools and fitness center, playground and outside courts will not reopen again this year due to COVID insurance issues. There are numerous communities in CT and NY that are opening(non- Toll Brothers.) with the proper safety protocol followed. It is difficult to understand why Toll Brothers Headquarters cannot address this. Please do not have someone from Toll Rivington contact me as I have already spoken to them with no resolution. We in Rivington are also assuming that the new units you are selling you are informing potential buyers that there are no amenities. Unfortunately the website still shows amenities which is false.

User's recommendation: Check on amenities before buying.

Have sinkhole reappear. Toll fixed my basement flooding due to this. We have it appear again. This previous plugged up sump pump. The sump pump plugging has been happening annually, but unable to determine cause. Now the sinkhole may explain it.

User's recommendation: Check everything.

Pre-Closing items have not been resolved in over a year. 100s of post closing issues reported within 12-year warranty period but they did not even bother look at any and closed all tickets.

User's recommendation: See photos in my previous review on Toll Brothers.

I heard back but the information had nothing to do with what I consider a design problem. The response dwelt on the microwave warranty which obviously expired. Nothing mentioned about the poor design, flame height to bottom of microwave of 15 inches which is troublesome. Also nothing mentioned that the exhaust is not ducted to the outside. Basically I got a diversionary canned response that tells me Toll brothers is not going to do anything.

I just cannot believe that Toll Brothers have built this extremely Poor Quality home. Since closing on 9/2019, not a single pre-closing "Punch List" issue has been fixed properly and instead added more damages. And, during the 12-month warranty period, we reported hundreds of issue via their online reporting system but they did not work on any of the tickets and instead closed those tickets without even looking at it.

User's recommendation: Two Thumbs Down.

Warranty repairs not completed . Builders rep refused to do warranty that was authorized by the warranty company

User's recommendation: Look at a different builder.

Below is a review that I have posted online. I will remove this review if someone from your organization would be willing to contact me and help complete my home warranty repairs. "Bought and built a house in their SC Longwood Bluffs Community, this has been the worst experience that I have ever had with a builder. We have items from our original walkthrough that still have not been repaired almost two years after moving in. We had to fight tooth and nail to have our grading corrected, the interior paint on the walls is so thin you can see written measurements from the installers, Crown molding is lifting from the wall and the list goes on. Note that these repairs were authorized to be done by the 2-10 Home warranty company that the builder uses. After a heated exchange with the builder they have closed our warranty repairs and told the warranty company that all repairs have been completed. This builder will take your money knowing that they are not going to deliver a finished product. There are many many more residents of this community that are having issues. The neighbors are talking to the local media and some are possibly proceeding on a class action lawsuit. Do not let Toll Brothers turn your excitement of being a new home owner into sleepless nights and broken promises. 1) Heater was never connected to exit flue pipe for the first year - heater was exhausting right into attic 2) Mold in attic as a result of excessive condensation from heater exhaust 3) Grading was towards hose not away from house - had to argue and complain repeatedly before problem was resolved 4) All punch list items had to go through a 3rd party warranty company. Numerous items that the warranty company authorized for repair were denied by builders rep.. This reps only concern was to get out of our property as quick as possible, they are 10 months behind doing their warranty repairs due to COVID. One of the items on the list was a nail hole in the ceiling next to the master bath vent fan which also was not working correctly. The rep personally was up on a ladder attempting to fix the fan several times and completely turned a blind eye to the hole that was reported at our original move in walkthrough 20 months ago. 5) Corner bead by our fridge was popping and reported to warranty company, this has not been completed either. Builder notified the warranty company that our house was completed which is 100% false 6) our list goes on, some items addressed and many items were not and are not complete. Buyer Beware this builder will leave you hanging and repairs will come out of your pocket regardless of how much money you spent to buy your house. {{{Redacted}}}

User's recommendation: Buyer beware.

Bought and built a house in their SC Longwood Bluffs Community, this has been the worst experience that I have ever had with a builder. We have items from our original walkthrough that still have not been repaired almost two years after moving in. We had to fight tooth and nail to have our grading corrected, the interior paint on the walls is so thin you can see written measurements from the installers, Crown molding is lifting from the wall and the list goes on. Note that these repairs were authorized to be done by the 2-10 Home warranty company that the builder uses. After a heated exchange with the builder they have closed our warranty repairs and told the warranty company that all repairs have been completed. This builder will take your money knowing that they are not going to deliver a finished product. There are many many more residents of this community that are having issues. The neighbors are talking to the local media and some are possibly proceeding on a class action lawsuit. Do not let Toll Brothers turn your excitement of being a new home owner into sleepless nights and broken promises. 1) Heater was never connected to exit flue pipe for the first year - heater was exhausting right into attic 2) Mold in attic as a result of excessive condensation from heater exhaust 3) Grading was towards hose not away from house - had to argue and complain repeatedly before problem was resolved 4) All punch list items had to go through a 3rd party warranty company. Numerous items that the warranty company authorized for repair were denied by builders rep Zach Gerone. Zach's only concern was to get out of our property as they are 10 months behind doing their warranty repairs due to COVID. One of the items on the list was a nail hole in the ceiling next to the master bath vent fan which also was not working correctly. Zach personally was up on a ladder attempting to fix the fan several times and completely turned a blind eye to the hole that was reported at our original move in walkthrough 20 months ago. 5) Corner bead by our fridge was popping and reported to warranty company, this has not been completed either. Builder notified the warranty company that our house was completed which is 100% a lie. 6) our list goes on, some items addressed and many items were not and are not complete. Buyer Beware this builder will leave you hanging and repairs will come out of your pocket regardless of how much money you spent to buy your house.

User's recommendation: Look at a different builder.

I was not able to talk with anyone at Toll Brothers regarding our terrible new home purchase experience with Toll Brothers at Bayview at Gig Harbor, Gig Harbor, WA. I would like someone from Toll Brothers Headquarters in Pennsylvania to call us as soon as possible Ph. (720)-839-****. Thank you. --- Terry Hendricks

User's recommendation: Don't buy a new home from Toll Brothers.

Worst construction crews and warranty department ever. They have ruined my house and still not fixed. They dont answer emails or calls. This is unacceptable. Is the only way to to resolve all this is to involve lawyers??

User's recommendation: Never.

No one has returned my calls!