house home toll people quality money warranty construction builder issues

We lost 80,000 | Toll Brothers review from Newtown, Pennsylvania

1.0
Details

Update by user Jan 21

I am unable to do the pro and con because the buttons do not work on this site. So I will mention it here.

The PRO's are many, selection, ease of lifestyle, helpful fun employees.

The CON's are they do not look at each case individually treat a default as generic. Our issue was the market was bad to sell our home

Original review posted by user Jan 21

we decided to build with toll but our home would not sell. W had to back out and they were able to resell it quickly. Toll kept our deposit. We are not wealthy and were 62 at the time. They did say if we ever build again we would be able to use some of that money and when we tried three years later they said there is no paperwork of the original transaction. I don't think the company realizes what is does to peoples lives. They lost nothing.
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Review
#1767998 Review #1767998 is a subjective opinion of poster.
Service
Toll Brothers House Building Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Let the company propose a solution

Hit them where it hurts | Toll Brothers review

1.0
Details
What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
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1 comment
Anonymous
#1794947

We are in a class action lawsuit against Toll Brothers. Hundreds of homes have water damage and mold and Toll refuses to fix the problems.

They also put in defective windows in every home in my neighborhood and were aware of it.

Our case will be heard in February. I’m surprised people are still buying these homes.

Review
#1675752 Review #1675752 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Pros
  • Buildings look good
Cons
  • Warranty and the quality of the build
  • Buildings are cheaply built
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
Tags
  • Builder Complaint
1.0
Details
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
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Review
#1675507 Review #1675507 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural...
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Review
#1660823 Review #1660823 is a subjective opinion of poster.
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.

Sucks | Toll Brothers review from Seattle East, Washington

1.0
Details
The Windgate Ranch Scottsdale property was left with a lien on the club house as well as deficit in operating funds. Toll Brothers are robbers.
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Review
#1652744 Review #1652744 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Quality, operating budget deficit, clubhouse lien
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • vegas
  • Las Vegas Home Buying
1.0
Details
Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it....
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1 comment
Anonymous
#1748328

I agree. Toll Brothers build the worst condo you can buy.

You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.

I advise not to buy any Toll Brothers property. Terrible building.

Review
#1650412 Review #1650412 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

4 damaged beams and still not fixed | Toll Brothers review from Lakeland, Florida

1.2
Details
4 damaged beams and still not fixed - Toll Brothers review
4 damaged beams and still not fixed - Toll Brothers review
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
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Review
#1567311 Review #1567311 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Legal action | Toll Brothers review from Haymarket, Virginia

1.3
Details
Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
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Review
#1330547 Review #1330547 is a subjective opinion of poster.
1.0
Details
Purchased a brand new single family home in San Ramon, CA. in 2018. Had no idea about their poor workmanship and the terrible management. Started good in sales office. Pick and choose our options at their design center in Pleasanton was a joke. Sales ladies have no...
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1 comment
Ruhi
#1540322

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

Review
#1323876 Review #1323876 is a subjective opinion of poster.
Cons
  • Whole experience with toll brothers
Reason of review
Bad quality
Loss
$990000
Preferred solution
Full refund

Contact Toll Brothers Customer Service

Website:
Mailing Address:
250 Gibraltar Road
Horsham, Pennsylvania 19044
United States
Phone:
(855) 897-8655
All Toll Brothers Contacts

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Chandler has fallen halfway out the sockets | Toll Brothers review from Horsham, Pennsylvania

1.0
Details
Chandler has fallen halfway out the sockets - Toll Brothers review
I purchased my home in Maryland at Marlboro Ridge about 5 years ago. Recently the house has been falling apart! Chandler is off the hinge and about the fall...major cracking in the upper loft of my house....can someone please call me 215-908-4281. Reggie Clark
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Review
#1291328 Review #1291328 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality