2.3
Details
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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Review
#1139882 Review #1139882 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Summerlin
  • Las Vegas Home Buying
  • Builder Complaint
  • Montecito By Toll Brothers
I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
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1 comment
Anonymous
#1641274

Thank you soooo much for your very informed review! Very educational , and Totally believable!

I always heard Toll Brothers construction was pretty bad, and construction people who look at it really see all the problems! I want to buy at Liseter, but boy your review (and others) really has put me off!

It’s incredible the way folks are getting ripped off, especially in the million dollar price range!! Seriously

Review
#1455812 Review #1455812 is a subjective opinion of poster.
Service
Toll Brothers House Construction

4 damaged beams and still not fixed | Toll Brothers review from Lakeland, Florida

1.2
Details
4 damaged beams and still not fixed - Toll Brothers review
4 damaged beams and still not fixed - Toll Brothers review
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
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Review
#1567311 Review #1567311 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Hit them where it hurts | Toll Brothers review

1.0
Details
What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
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1 comment
Anonymous
#1794947

We are in a class action lawsuit against Toll Brothers. Hundreds of homes have water damage and mold and Toll refuses to fix the problems.

They also put in defective windows in every home in my neighborhood and were aware of it.

Our case will be heard in February. I’m surprised people are still buying these homes.

Review
#1675752 Review #1675752 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Pros
  • Buildings look good
Cons
  • Buildings are cheaply built
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
Tags
  • Builder Complaint
1.0
Details
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
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Review
#1675507 Review #1675507 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural...
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Review
#1660823 Review #1660823 is a subjective opinion of poster.
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.

Problem never been fix | Toll Brothers review from Fulshear-Simonton, Texas

1.7
Details
Land step crack ,water sink in laundry didn’t drain it right ,drainage backyard problem since I moved in it never fix problems,wall in the room not straight it have to be traight not a pump and curve,people come out to say they need to cut the wall and fix it but warranty people say they don’t need to Cut end up the wall still not straight ,sheetrock never finish at one and always left some issues till now not done,color doesn’t matching after they fix and repaint........
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Review
#1683854 Review #1683854 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it....
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1 comment
Anonymous
#1748328

I agree. Toll Brothers build the worst condo you can buy.

You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.

I advise not to buy any Toll Brothers property. Terrible building.

Review
#1650412 Review #1650412 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.8
Details
Do not build with toll brothers, the quality and integrity of the company sucks. They do not follow thru and all they want is your money.
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1 comment
Anonymous
#1705133

Absolutely CORRECT!!! Toll Brothers is not a quality builder.

They have pivoted and now the low budget trash of home builders. It's disgusting to say the least.

Greedy self-centered builder that sums it up perfectly. I would not let them build a dog house let alone a real home.

Review
#1527551 Review #1527551 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality

Contact Toll Brothers Customer Service

Website:
Mailing Address:
250 Gibraltar Road
Horsham, Pennsylvania 19044
United States
Phone:
(855) 897-8655
All Toll Brothers Contacts

Toll Brothers Products and Services Reviews

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Toll Brothers Questions

Awful | Toll Brothers review from Shrewsbury Borough, New Jersey

2.1
Details
everywhere you look there is something wrong
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Review
#1657251 Review #1657251 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
  • Whole experience with toll brothers
Reason of review
Bad quality
Preferred solution
Let the company propose a solution