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Verified Reviewer Junior Reviewer

1.0
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
1. My home is not even built per Plan and Signed Agreement. 2. Hundreds of issues 3. Yard is like a skateboarding field 4. Driveway is stained all over. 5. The entire piece of Sidewalk is pushed in and turned black due to standing water. 6. Heater wasn't working, had...
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#2137228

check out you tube link of local township, Upper Providence, Collegeville, PA, where resident exposed municipal government concealing permit and building inspection fraud for new homes, and collusion and cover up with Toll brothers fraudulent constructed homes across the nation. https://youtu.be/It_IcFJEORU?t=685

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ID
#1829839 Review #1829839 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Service
Toll Brothers House Construction
Cons
  • Customer service
  • Buildings are cheaply built
  • Poor quality and dishonest
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.8
Toll Brothers - Many issues and compromised Quality
I closed a new home with TB and not to mention the laundry list of things that were failed in a new home. In two days after closing, there was a water leak through the roof on to one of my room ceiling and when brought to their attention, they just took it so casually...
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#3546447 Review #3546447 is a subjective opinion of poster.
Location
Prosper, Texas
Pros
  • I did receive calls and emails
  • Buildings look good
Cons
  • Construction quality
  • Construction management
Preferred solution
Let the company propose a solution
New Reviewer

Warranty

1.0
Toll still has not contacted me about water in back yard. This has been going on for 2 years with no results.
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#3544734 Review #3544734 is a subjective opinion of poster.
Location
Phoenixville, Pennsylvania
Pros
  • Love the home they build
Cons
  • Absolutely unprofessional
Preferred solution
control of water in back yard and ditch repair
New Reviewer

Warranty

1.0
Toll Brothers has not contacted me nor repaired spring in back yard. Typical for Toll to not even talk to you or repair a warranty issue.

User's recommendation: Be prepared to fight to get problems resolved.

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#3544692 Review #3544692 is a subjective opinion of poster.
Location
Phoenixville, Pennsylvania
New Reviewer

Sliding glass door company phone number please

Could you please let me have the telephone number for the company who installed our sliding glass door. Address is 12166 Torretta ct, las.vegas 89138. Thank you
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#3453369 Review #3453369 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
Explained my request above

2.3
I've been complaining about my lawn in the yard from the time I moved in 8 months ago. I have complained about the water settling around the house and washing away the plant beds. I have submitted pictures of the yard falling off at the back of the yard. Every home in...
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#3434401 Review #3434401 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.0
We settled on our home in PA November 2021. We were promised a luxury estate home that was priced accordingly. It has been a nightmare since settlement. From cold air coming in at the baseboards and windows to framing issues, flooring, trim work, cabinets, countertops,...
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#3411815 Review #3411815 is a subjective opinion of poster.
Location
Worcester, Pennsylvania
Cons
  • Terrible experience all together
Preferred solution
We want the luxury home we were promised and no more quick fixes. Tired of excuses and promises with no resolve. We are seeking legal counsel.

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Verified Reviewer New Reviewer

Tool Brothers - Poor customer support and cannot be trusted

1.2
We are new Toll Brothers homeowners experiencing ongoing issues, prior to and post closing. Almost NO support post closing and bullying tactics seem to be the norm, as well as no paper trail. Customer Care Coordinators are not addressing outstanding issues, blaming resources, will not provide target completion dates for punch list items dating back 60 days, installing broken appliances, damaging appliances during installation and disregarding requests to escalate.

User's recommendation: If you buy a Toll Brothers home make sure ALL punchlist items are completed prior to closing and get everything in writing.

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#3391816 Review #3391816 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Cosmetically a nice house
Cons
  • Absolutely unpleasant customer service
  • Sales people are sneaky they do not keep oral promises
Preferred solution
Deliver product or service ordered

Frustration

Ive lived in a Toll Brothers house now for four months and still not gotten the 30 day repairs accomplished. Still have broken window, Doors wont shut, toilet paper holder still falling off the walls, drawers that dont work, and trim that we paid extra for it has not been completed. We waited three months for hardware to be put on our bathrooms And had to request that ourselves.

User's recommendation: Do not except house until all repairs are completed despite what they say in 30 days they will not come back and repair anything that’s not completed.

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#3386465 Review #3386465 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Don’t do any upgrades through toll brothers.

1.0
Toll brothers charged me a premium for my upgrades. I spent over $200,000 in upgrades and let me tell you that none of it was worth that amount of money. Also, my house is still a construction project bc me and my wife keep finding things that they tried to cover up/hide, forgot to do, and just bad workmanship. All the subs they use suck big time. I would just buy the home without any upgrades bc they are literally frauding the homeowners.
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1 comment
#2137202

check out you tube link of local township, Upper Providence, Collegeville, PA, where resident exposed municipal government concealing permit and building inspection fraud for new homes, and collusion and cover up with Toll brothers fraudulent constructed homes across the nation. https://youtu.be/It_IcFJEORU?t=685

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#3350846 Review #3350846 is a subjective opinion of poster.
Location
Lansdale, Pennsylvania

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Verified Reviewer New Reviewer

1.0
We signed up in 2021 (summer) to have our home built with the guarantee of a 365 day price lock finance product once we broke ground to ease our mind about rising interest rates. Well, November came around and we broke ground and went to lock in our rates. They...
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#2137205

check out you tube link of local township, Upper Providence, Collegeville, PA, where resident exposed municipal government concealing permit and building inspection fraud for new homes, and collusion and cover up with Toll brothers fraudulent constructed homes across the nation. https://youtu.be/It_IcFJEORU?t=685

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#3347046 Review #3347046 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$25000
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Customer service missing totally...no sign of them..no calls

1.0
I have bought a home in the " Serena of Gale Ranch" community. The Biggest complaint i have got is " NO CUSTOMER SERVICE" at all.....absolutely NIL.....Walmart provides 1000 times better service when you buy just a $1 item, so just imagine the service i should get when i pay 1.7million ...I am waiting for the warranty services that they promise for the first 1 year since months now..no phone calls..no email responses....no contact at all...people have run away since community is all sold out now.....absolutely disgusting ........crap company....

User's recommendation: Runnn.

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#2136394

https://youtu.be/It_IcFJEORU?t=685 watch this video of the Township Fraud Exposed and Toll Brothers Fraud uncovered, Nationally in Collegeville, PA

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#3300956 Review #3300956 is a subjective opinion of poster.
Location
Pleasanton, California
Preferred solution
Deliver product or service ordered
New Reviewer

No gas or hot water in house

1.4
No water or gas since Jan 20 Cannot shower No one showing fro toll Brothers to repair Cant cook Cracks all over stucco after 30 days closing Exterior pavers rusting and discolored after 30 days closing When closed house not properly cleaned floors stained with stain spots not coming out Haze left on tiles Thermostat hanging after closing List goes on They dont care I have no gas or hot water

User's recommendation: Beware close when u r 100 percent Happy and higher a inspector.

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#3285379 Review #3285379 is a subjective opinion of poster.
Location
Fort Myers, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Poor Quality

Purchased our home in January 2021. We had 5 different closing dates during construction which cost us additional fees to keep our interest rate the same. We finally agreed to close so we could get in but, many issues hadnt been satisfied at the time of closing.Very Poor quality of work by the trades and the upgrades and plans were not what we signed and agreed to. At this time Im ready to sell what we thought was our $500,000 forever home. Toll Brothers is disgrace to quality home builders in Naples Florida.

User's recommendation: Poor quality of materials and wirk.

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1 comment
#2137213

check out you tube link of local township, Upper Providence, Collegeville, PA, where resident exposed municipal government concealing permit and building inspection fraud for new homes, and collusion and cover up with Toll brothers fraudulent constructed homes across the nation. https://youtu.be/It_IcFJEORU?t=685

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#3238657 Review #3238657 is a subjective opinion of poster.
Location
Naples, Florida
Preferred solution
Deliver product or service ordered

Toll Brothers - Poor quality
Where do I even start. Bought the home from Toll Brothers in 2015 and from the start we have had problems: tiles laid not level, water leak from vanity counter top to cabinet below, electrical wiring not done right (no power to stove), garage door mis-aligned, wood...
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#3154407 Review #3154407 is a subjective opinion of poster.
Location
Livermore, California

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Verified Reviewer New Reviewer

I am Hongrak Kim and moved to new home ( 6277 S trailwoods drive, Ann Arbor, MI 48103). Though I am trying to understand that the builder may face the difficulties to make perfect home in these kind of tough situations such as COVID, my family and I am really...
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#3037288 Review #3037288 is a subjective opinion of poster.
Location
Scio, Michigan
Preferred solution
Let the company propose a solution

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