Toll Brothers

HOA concerns: Toll Brothers and one member from Associa Management company is our HOA. First issue: Another homeowner who closed the same day I did was approved a property line fence.

I applied for a fence immediately, before closing. I was not approved to have the same property line fence. My fence was mandated to have a 10ft backyard setback with 6 of mulch around the property.

As of today, I noticed multiple neighbors who installed fences property line to property line to the front of the house where the garage begins. They did not go through the HOA-no approval.

Noticing these fence changes, I submitted another fence request, I was denied. Because I reported these neighbors and filed a complaint with the Florida HOA Business section, all of a sudden the HOA wants to meet to discuss changes to fence requirements with the community/residents. However, Toll Brothers has not said they will pay to extend my fence. Have you heard the saying dont shoot the messenger.

Well, the neighbors are upset at me.

One has to ask why? To date, the fences that were not approved by the HOA remain.

Toll Brothers want to make the people with the large fences happy but not correct the fences who obtained approval through the HOA.

What does all this tell you-potential HOA mismanagement?

I may have to hire an attorney to have Toll Brother fix my fence to meet these below fence standards.

Photos of some homes with entire yard fences.

Avoid Toll Brothers like the plague. Or perhaps you like constantly monitoring a builder who claims to be America's luxury home builder, but hires cheap contractors, cuts corners, and delivers sloppy work?

Toll Brothers clearly prioritize its own profit over customer satisfaction. My friend is building with them. They flooded her home prior to closing. They took zero action to address the flood or limit the water damage.

Why do they care? They won't have to live in a water-damaged, or possibly moldy home. Their inaction reveals their motivation: profits over people.

They still refuse to fix the problems. Pick a company willing to fix problems they cause!

Our experience. Good luck with that warranty be prepared to be persistent for a very long time.

And if you buy early on remember that you will have years of construction noise 7 days a week, as early as 5 am to up to 11 pm. And if you buy early you won't know anything about your neighbors - unfortunately some neighbors are not good neighbors.

And if you don't like it you likely won't be able to sell for years without a loss as you're competing against Toll Brothers and new houses with warranties, and you've probably put money in your house, making the cost even higher. Horrible to deal with Toll Brothers about any issue because they really don't seem to care.

Toll Brothers is absolutely despicable. They are greedy, sloppy and careless.

My friend is building a home with them in Utah, and it has been a living nightmare. The week she was supposed to close, they flooded her house - a cut in a plumbing line in the master bathroom - water leaking, pooling on to the HVAC, into the ceiling, walls, moldings,carpet. They were not going to tell her about it and tried to cover it up. When my friend saw the water damage, she asked Toll Brothers to remediate and fix it, but they refused to take action.

She is still fighting with them to have water damaged materials replaced, meanwhile mold is growing in her new "luxury home" before she has even lived in it.

They have been unresponsive, unaccountable and uncaring about the flood which they caused. Such lack of integrity is unacceptable from a company that claims to be a "luxury builder."

Dear Toll Brothers,

My wife and I are writing to formally express our deep concerns and dissatisfaction regarding significant issues encountered during the home-buying process with Toll Brothers.

The contract for a property located in Elkhorn Grove has been plagued with multiple inconsistencies, which have caused confusion and jeopardized the integrity of the agreement. Upon our initial review of the document, my wife and I noticed discrepancies in the incentives stated in the contract.

The contract listed a reduction of $75 off, whereas the agreed-upon incentive was $75,000 or $75K. The sales agent stated she forgot the 'K' but advised she would "edit prior to signing if it made us feel better". Furthermore, the verbiage concerning the homesite premium deposit for VA homebuyers remains inaccurate. The sales agent stated she wrote it into the contract herself and would try to revise it so it would read clearer.

At the time of us signing, the verbiage used still indicated a lesser deposit was required than what was requested.

In addition to these contractual discrepancies, our experience with the home options presented has been distressing. During the structural meeting with the sales agent, they specified lower cabinets were included, only to discover that the actual offering was different from what was conveyed. Despite our verification with our realtor, the sales agent has refused to acknowledge their misinformation. Moreover, the area and sales managers have shown an unwillingness to resolve these issues, resorting to intimidation tactics and leveraging incentives against us.

Their dismissive attitude and attribution of our concerns to an overload of information rather than acknowledging the misinformation provided is disheartening.

What's more, the lack of clarity and information shared between the sales team and the design studio has compounded our concerns. The viewing of different floor plans for our home and the unavailability of pricing for essential features like cabinetry, insulated walls, and electrical options during design and structural meetings have left us uncertain and dissatisfied with the process. While we initially held high hopes for our new home, the multitude of inconsistencies, unresolved issues, reviews of other customer complaints in the area, and the unprofessional conduct displayed by the management have deeply unsettled us. As a military family, attention to detail is paramount to us, and the experience thus far has fallen far short of our expectations.

We anticipated a professional and seamless process but have instead encountered behaviors that do not reflect the upscale, luxury image associated with Toll Brothers.

We implore the corporate office to thoroughly investigate these matters and take decisive action to address these issues promptly.

As responsible buyers, we have shown flexibility and understanding throughout this process. Still, we cannot continue to overlook these substantial discrepancies and unprofessional conduct demonstrated by sales agents Saeedeh Saatchi, Lauren Beauchamp, and area manager Julia Nova.

Purchased Toll Brothers home and moved in November 2023 at the Woodson reserve in Texas. The property cost us approximately 862000.00 with many defects on tiles, damaged flooring, air conditioning, doors, hinges, and gashes on the countertops.

The property is not even a year old, and the warranty refuses to do the repairs on the flooring and countertops, which they claim are cosmetic items that cannot be completed. My worst decision was to buy property from the Toll Brothers. I previously purchased the property from Mainvue, and they are the best builders I can recommend due to their quality of work. Toll Brothers do advertisements for their luxurious building, which is unacceptable.

Buyers, be aware of this builder as they don't provide enough time to do thorough inspections and don't do repairs when it's not our fault.

I will never recommend my friends or families to buy Toll Brothers' home even if they put out incentives. The worst builder I have ever encountered.

The reason my complaint is I worked 10 months on planning my home picking everything out going back-and-forth back-and-forth when I went when the cabinets are in it and they saw that they made my bedroom 20 x 13 when I signed off by 20 x 17 she basically called me a liar and she said I degraded her. I came back they gave me three choices.

Take it as it is Pick another lot and wait another year will take your money back so basically I told us youre telling me FUFUFU she said I curse at hiding curse at her. I was saying what I felt she was saying to me so I caved in. I picked another lot because I didnt wanna go to the design and the whole thing again I have a very sick husband and he was looking forward to spending all week and stay until I can retire in three years and then after I picked another lot, they told me they didnt want me there. She made it like I was a bad one And I even apologize but I had every reason to be upset and I was called a liar, and then she told me.

Oh yeah, I found the plans but when you change the lot thats not true I picked my bedroom from day one because I measured my bedroom set and I had to make sure it fit in there because I love my bedroom sad, so I am very disappointed , now I have to find a new bill to say dont even want me on their property like I came they were a machine gun I didnt threaten anybodys life I was upset. I had every right to be upset when you plan something for a whole year and I was looking forward to this my husband was looking forward to this and Im very disappointed and Im very disappointed in them for treating me they were but Im not Im not going away quietly.