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Toll Brothers

Toll Brothers

www.tollbrothers.com
What is your customer experience with Toll Brothers?

Toll Brothers Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Toll Brothers has 1.4 star rating based on 91 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: No pros, Buildings look good, Master fraudsters.
    Cons: Warranty and the quality of the build, Absolutely unprofessional, Whole experience with toll brothers.

  • Recent recommendations regarding this business are as follows: "Buy lenar home", "Absolutely not.", "Get a smaller house with a custom builder.", "Don't buy Toll Brothers - awful.", "Stay far away from Toll Brothers!".

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Media from reviews

Toll Brothers managed HOA potential mismanagement
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Top Toll Brothers Reviews

Critical Review

"We bought a brand new home in star Idaho- Colina vista - one year ago and the whirlpool oven already broke - toll brothers not helping ir doesn’t care that their appliance suck"

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One-year-old home in Star, Idaho - oven not operating - Toll Brothers offers no assistance in helping me fix or replace - $1,300. User's recommendation: Buy...

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Kevin W Eiv

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Verified Reviewer

We bought a brand new home in star Idaho- Colina vista - one year ago and the whirlpool oven already broke - toll brothers not helping ir doesn’t care that their appliance suck

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One-year-old home in Star, Idaho - oven not operating - Toll Brothers offers no assistance in helping me fix or replace - $1,300.

View full review
Loss:
$1300
Pros:
  • No pride in their profuct
Cons:
  • No pride in their product

User's recommendation: Buy lenar home

Lois L Gyr

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Verified Reviewer

Toll Brothers managed HOA potential mismanagement

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Toll Brothers managed HOA potential mismanagement
Toll Brothers managed HOA potential mismanagement - Image 2
Toll Brothers managed HOA potential mismanagement - Image 3
Toll Brothers managed HOA potential mismanagement - Image 4
Toll Brothers managed HOA potential mismanagement - Image 5

HOA concerns: Toll Brothers and one member from Associa Management company is our HOA. First issue: Another homeowner who closed the same day I did was approved a property line fence.

I applied for a fence immediately, before closing. I was not approved to have the same property line fence. My fence was mandated to have a 10ft backyard setback with 6 of mulch around the property.

As of today, I noticed multiple neighbors who installed fences property line to property line to the front of the house where the garage begins. They did not go through the HOA-no approval.

Noticing these fence changes, I submitted another fence request, I was denied. Because I reported these neighbors and filed a complaint with the Florida HOA Business section, all of a sudden the HOA wants to meet to discuss changes to fence requirements with the community/residents. However, Toll Brothers has not said they will pay to extend my fence. Have you heard the saying dont shoot the messenger.

Well, the neighbors are upset at me.

One has to ask why? To date, the fences that were not approved by the HOA remain.

Toll Brothers want to make the people with the large fences happy but not correct the fences who obtained approval through the HOA.

What does all this tell you-potential HOA mismanagement?

I may have to hire an attorney to have Toll Brother fix my fence to meet these below fence standards.

Photos of some homes with entire yard fences.

View full review
Loss:
$3500
Pros:
  • Only pro right now is my construction manager
Cons:
  • Toll uses cheap products to save a quarter grout not self seal

Preferred solution: I would like my fence to extend to my back and side property line as seen in pictures on non-HOA approved fences. Toll Brothers needs to pay for all fence changes to make me whole

User's recommendation: Absolutely not.

Chris B Vqa

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Verified Reviewer

Don’ use them

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St. Johns, FL.

They lie about property lines. They are overcutting forests on land that isn't theirs and representing it as your property. They are using illegal immigrants as labor. Their framing is not sturdy, even the inspectors know this but will do nothing because they are paid off.

They will cheat and fight you on every issue. They will say they will fix things, but it will take at least a year.

Do not use them in St. Johns, FL.

View full review
Loss:
$250000
Pros:
  • Had houses available when we relocated
Cons:
  • House was either built by monkeys or interns of the monkeys

Preferred solution: Price reduction

User's recommendation: Get a smaller house with a custom builder.

Bridget J Gic

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Verified Reviewer

A friend has been severely wronged by Toll Brothers

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Avoid Toll Brothers like the plague. Or perhaps you like constantly monitoring a builder who claims to be America's luxury home builder, but hires cheap contractors, cuts corners, and delivers sloppy work?

Toll Brothers clearly prioritize its own profit over customer satisfaction. My friend is building with them. They flooded her home prior to closing. They took zero action to address the flood or limit the water damage.

Why do they care? They won't have to live in a water-damaged, or possibly moldy home. Their inaction reveals their motivation: profits over people.

They still refuse to fix the problems. Pick a company willing to fix problems they cause!

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Cons:
  • She has said they are terrible to work with

Preferred solution: Make it right with my friend and her new build.

User's recommendation: Don't work with Toll Brothers

Anonymous
map-marker Dallas, Texas

RUN away!!! They are horrible to deal with once you have signed a contract. They are very slow, nonresponsive, rude, and uncaring. I will NEVER buy another home from them. I wish we had known.

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Our experience. Good luck with that warranty be prepared to be persistent for a very long time.

And if you buy early on remember that you will have years of construction noise 7 days a week, as early as 5 am to up to 11 pm. And if you buy early you won't know anything about your neighbors - unfortunately some neighbors are not good neighbors.

And if you don't like it you likely won't be able to sell for years without a loss as you're competing against Toll Brothers and new houses with warranties, and you've probably put money in your house, making the cost even higher. Horrible to deal with Toll Brothers about any issue because they really don't seem to care.

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User's recommendation: Don't buy Toll Brothers - awful.

Bob M Dio

*** poor customer support and shoddy construction

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The AC has not been working for at least a week, possibly ever since I haven't needed to use it until this past week. I've called Tiffany at Hosford FIVE times - no call back; no action.

This is the third issue I've had with my brand new, custom, PREMIUM home.

Obviously, TB used the cheapest contractors they could find. Not cool.

View full review
Loss:
$1

Preferred solution: SERVICE

User's recommendation: AVOID TB

Anonymous
map-marker Oakland, California

Nightmare building with them

Toll Brothers is absolutely despicable. They are greedy, sloppy and careless.

My friend is building a home with them in Utah, and it has been a living nightmare. The week she was supposed to close, they flooded her house - a cut in a plumbing line in the master bathroom - water leaking, pooling on to the HVAC, into the ceiling, walls, moldings,carpet. They were not going to tell her about it and tried to cover it up. When my friend saw the water damage, she asked Toll Brothers to remediate and fix it, but they refused to take action.

She is still fighting with them to have water damaged materials replaced, meanwhile mold is growing in her new "luxury home" before she has even lived in it.

They have been unresponsive, unaccountable and uncaring about the flood which they caused. Such lack of integrity is unacceptable from a company that claims to be a "luxury builder."

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User's recommendation: Stay far away from Toll Brothers!

Nothing N Sqx

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Verified Reviewer

Unresponsive front office at Callia, Phoenix, AZ

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Original review updated Apr 19, 2024

I am resident at Callia in Phoenix. I have been making reports about noise for nearly 2 months now with no follow up or resolution.

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Pros:
  • Location
Cons:
  • Poorly constructed units
  • Unresponsive staff

Preferred solution: Resolution regarding noise

User's recommendation: Pass on this property. Paper thin walls which produces noise far greater than what's to be expected for the area. Front office if unresponsive once the lease is signed. Terrible parking, as in there is no parking for guests or even units with more than one vehicle. Shoddy construction in units as well, clearly were constructed hastily.

Alexis C Fxx

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Verified Reviewer

Toll Brothers lied to us!!

Original review updated Jan 03, 2024

Dear Toll Brothers,

My wife and I are writing to formally express our deep concerns and dissatisfaction regarding significant issues encountered during the home-buying process with Toll Brothers.

The contract for a property located in Elkhorn Grove has been plagued with multiple inconsistencies, which have caused confusion and jeopardized the integrity of the agreement. Upon our initial review of the document, my wife and I noticed discrepancies in the incentives stated in the contract.

The contract listed a reduction of $75 off, whereas the agreed-upon incentive was $75,000 or $75K. The sales agent stated she forgot the 'K' but advised she would "edit prior to signing if it made us feel better". Furthermore, the verbiage concerning the homesite premium deposit for VA homebuyers remains inaccurate. The sales agent stated she wrote it into the contract herself and would try to revise it so it would read clearer.

At the time of us signing, the verbiage used still indicated a lesser deposit was required than what was requested.

In addition to these contractual discrepancies, our experience with the home options presented has been distressing. During the structural meeting with the sales agent, they specified lower cabinets were included, only to discover that the actual offering was different from what was conveyed. Despite our verification with our realtor, the sales agent has refused to acknowledge their misinformation. Moreover, the area and sales managers have shown an unwillingness to resolve these issues, resorting to intimidation tactics and leveraging incentives against us.

Their dismissive attitude and attribution of our concerns to an overload of information rather than acknowledging the misinformation provided is disheartening.

What's more, the lack of clarity and information shared between the sales team and the design studio has compounded our concerns. The viewing of different floor plans for our home and the unavailability of pricing for essential features like cabinetry, insulated walls, and electrical options during design and structural meetings have left us uncertain and dissatisfied with the process. While we initially held high hopes for our new home, the multitude of inconsistencies, unresolved issues, reviews of other customer complaints in the area, and the unprofessional conduct displayed by the management have deeply unsettled us. As a military family, attention to detail is paramount to us, and the experience thus far has fallen far short of our expectations.

We anticipated a professional and seamless process but have instead encountered behaviors that do not reflect the upscale, luxury image associated with Toll Brothers.

We implore the corporate office to thoroughly investigate these matters and take decisive action to address these issues promptly.

As responsible buyers, we have shown flexibility and understanding throughout this process. Still, we cannot continue to overlook these substantial discrepancies and unprofessional conduct demonstrated by sales agents Saeedeh Saatchi, Lauren Beauchamp, and area manager Julia Nova.

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Preferred solution: Them to honor what we were promised when we purchased

Anonymous
map-marker Tampa, Florida

Anger at my loss in $$$ due to my stupidity.

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In reading through all the comments for Toll Brothers, I had to laugh at how stupid I have been to use this builder. If you're thinking of building in Sarasota County...run!

As I have been finding out, my builder in not the only builder to build piXX poor quality homes. I feel even the county inspectors need a noose around their necks for passing sloppy workmanship in most if not all aspects of a build. Getting issues resolved after a build takes years!

Invest your money elsewhere and rent. My $850k home could have purchased many years of rentals with way less stress.

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User's recommendation: Community construction builds are a JOKE.

Anonymous
map-marker Trabuco Canyon, California

Toll Brothers does not curtail EXTREMELY LOUD MUSIC during construction.

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EXCESSIVE LOUD MUSIC during construction at the Meadows,

Lake Forest Ca. Sheriff department has come out and aske the

workers to turn down the volume but they crank it up over the construction noise.

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AVINESH K

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Verified Reviewer

Repairs

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Purchased Toll Brothers home and moved in November 2023 at the Woodson reserve in Texas. The property cost us approximately 862000.00 with many defects on tiles, damaged flooring, air conditioning, doors, hinges, and gashes on the countertops.

The property is not even a year old, and the warranty refuses to do the repairs on the flooring and countertops, which they claim are cosmetic items that cannot be completed. My worst decision was to buy property from the Toll Brothers. I previously purchased the property from Mainvue, and they are the best builders I can recommend due to their quality of work. Toll Brothers do advertisements for their luxurious building, which is unacceptable.

Buyers, be aware of this builder as they don't provide enough time to do thorough inspections and don't do repairs when it's not our fault.

I will never recommend my friends or families to buy Toll Brothers' home even if they put out incentives. The worst builder I have ever encountered.

View full review
Cons:
  • Poor quality and dishonest

Preferred solution: Repairs done

Anonymous
map-marker Metuchen, New Jersey

They build cheap , poorly finished houses and don’t follow up,

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House looks like it was built by amateurs without levels, squares, lasers or anything else to make walls, molding straight and level. The cleaning of the house was poor at best, almost every place walls meet , there are cracks, seriously bad spackle job, bad paint job, and lots more, all with no response from from toll as of yet, more than 2 months in.

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User's recommendation: Don’t buy from Tool, I mean toll brothers

Marc H Dmx

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Verified Reviewer

Poor Quality and misrepresenting their Quality Promise

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Just like the title says but pictures speak volumes. This builder has poor quality and does not support their warranty.

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Pros:
  • Home entirior design
Cons:
  • Quality
  • Warranty
  • Integrity

Preferred solution: The open issues including the driveway resolved

User's recommendation: Avoid this builder for poor quality and misrepresenting the Quality Promise

Pascoal R Gsb

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Verified Reviewer
| map-marker Kissimmee, Florida

Bad Warranty

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If you are buying a house with Toll Brothers, think twice! We had a problem on our balcony that they acknowledged that was defective and it has been overs a year and nothing happened!

They sent out a vendor that was not able to finish the work for no reason, right after closed my case! BE AWARE they will not stand for their work!

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1 comment
Guest

I had multiple issues and were asked to wait until 1 year review. Warranty is a joke

Anonymous
map-marker Miami, Florida

Started off great I went back-and-forth to design center. I picked out my home and they screwed up on my home and they wanted to blame me.

The reason my complaint is I worked 10 months on planning my home picking everything out going back-and-forth back-and-forth when I went when the cabinets are in it and they saw that they made my bedroom 20 x 13 when I signed off by 20 x 17 she basically called me a liar and she said I degraded her. I came back they gave me three choices.

Take it as it is Pick another lot and wait another year will take your money back so basically I told us youre telling me FUFUFU she said I curse at hiding curse at her. I was saying what I felt she was saying to me so I caved in. I picked another lot because I didnt wanna go to the design and the whole thing again I have a very sick husband and he was looking forward to spending all week and stay until I can retire in three years and then after I picked another lot, they told me they didnt want me there. She made it like I was a bad one And I even apologize but I had every reason to be upset and I was called a liar, and then she told me.

Oh yeah, I found the plans but when you change the lot thats not true I picked my bedroom from day one because I measured my bedroom set and I had to make sure it fit in there because I love my bedroom sad, so I am very disappointed , now I have to find a new bill to say dont even want me on their property like I came they were a machine gun I didnt threaten anybodys life I was upset. I had every right to be upset when you plan something for a whole year and I was looking forward to this my husband was looking forward to this and Im very disappointed and Im very disappointed in them for treating me they were but Im not Im not going away quietly.

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User's recommendation: Run

About

Related Companies

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Summary

Toll Brothers specializes in home building. The company was founded by Robert I. Toll in May 1986. Its headquarters is based in Horsham, Pennsylvania, USA. Toll Brothers builds urban low-mid-high-rise communities, resort-style golf communities, master planned luxury residential communities, and luxury single-family attached home communities. It also offers home design services. The company operates across the United States. Toll Brothers got a number of rewards including America's Best Builder and National Builder of the Year. The company has over 2000 employees. Available payment options are Visa, MasterCard, Discover, and American Express.

Toll Brothers reviews and complaints

Toll Brothers is ranked 106 out of 475 in Home Builders category

Area Served

USA

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