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I closed a new home with TB and not to mention the laundry list of things that were failed in a new home. In two days after closing, there was a water leak through the roof on to one of my room ceiling and when brought to their attention, they just took it so casually without even fixing it the same day as it is so risky with a water leak.
Besides that, they didn't even fill the dirt completely, leaving it hollow underneath the sidewalk and walkway they built towards the entrance of the home. Last but not the least the brick underneath the Main entrance was laid out in such a poor way that the bricks came apart on the first day after closing.
When Warranty requests have been raised asking them to address these issues, along with the SOD that was laid in the yard, their response is so pathetic that most of the items do not come under warranty which is nothing short of ridiculous and unacceptable.
They moved out our closing date multiple times due to bad workmanship and failed inspections with the City. After multiple reschedule of the closing date, finally we closed it, but not anywhere close to where a normal closing occurs. They failed to provide Closing Disclosure until we were at the Title company for closing, which is not an ideal situation any buyer would wish to be.
They made so many errors and kept us in a tense situation if we would ever close, given the experience. It was a horrible and awful experience.
Toll Brothers claims a lot about their quality and workmanship, and they constantly failed with the build quality and meeting normal standards with Closing process.
The issues experienced with them were endless and no end to the horrifying experience.
The only solace was the Sales department who were very nice and informational. That is the only life saver amongst all the issues encountered.
User's recommendation: Stay Away from Toll Brothers.
Preferred solution: Let the company propose a solution.
Toll Brothers Pros: I did receive calls and emails, Buildings look good.
Toll Brothers Cons: Construction quality, Construction management.
Location: Prosper, Texas
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