they pretend to be high end, they aren't good people, they lie cheat and vandalize and ignore and brush off customer complaints
the good thing about their developments is that the overall package is descent looking albeit lower quality construction, and looks like a nice area, they should do self service if they don't like dealing with people.
this is just my opinion.
They have ruined the buying experience for many. they hire the lowest quality workers, they don't care because they are protected by an arbitration clause, they can get away with almost anything, yes some people have said they lost their deposit after loosing their job, that's awful, they have broken things before delivery and wouldn't fix it later.
Their culture is rotten to the core.
again this is my opinion from my experience and from talking with a lot of people,
Product or Service Mentioned: Toll Brothers Home Buying.
Reason of review: Poor customer service.