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Contact Toll Brothers Customer Service

Toll Brothers Phone Numbers and Emails

Toll-Free Number:

  • (855) 897-8655
Call customer service
Send Message

Customer Service:

  • (215) 938-8000
    Office in Fort Washington, PA
  • (714) 347-1300
    Office in Orange, CA

Investors/ Franchising:

  • (215) 938-8312

Toll Brothers Emails:

Legal
Media
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How to Contact Toll Brothers?

Most Popular Number:

(855) 897-8655
Total calls: 212 Issue resolved: 1 Last call: Jul 11, 2025
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PissedConsumer Reporter

The Toll Brothers phone number to get in touch with the customer service team is 1-855-897-8655. If you want to know how the home buying and building process works, you can call the company’s customer care agents, and they will explain the details and benefits, provide the required information, and assist with planning and design. The Toll Brothers corporate office phone number is 1-215-938-8000. You can use this phone line to contact official representatives and discuss legal inquiries. You can also call the company’s office in Orange, CA, at 1-714-347-1300. To learn more about investment opportunities, reach out to the Investor Relations team at 1-215-938-8365. For media-related inquiries, dial 1-215-328-7634.

The Toll Brothers email for customer service-related inquiries is not specified on the official website. However, you can email support using the online form on the Contact Us page. Select the topic that best describes the nature of your issue and fill the form out with the required information, adding the message for the customer care team. You can also choose the preferred contact method for the Help Center representatives to get in touch with you on your matter. The Toll Brothers contact email for questions concerning press and media is socialmedia@tollbrothers.com. To reach the Data Protection Officer with Privacy Policy concerns or Data Protection requests, send them to dataprivacy@tollbrothers.com.

The Toll Brothers corporate office address is Toll Brothers, 1140 Virginia Drive, Fort Washington, PA 19034, United States. You can contact the company’s representatives via mail to request information about the services they provide, discuss legal inquiries, or learn more about investment and partnership opportunities. You can also mail official documentation and correspondence to the Toll Brothers headquarters. The customer service team is available at this office as well to deal with your complaints and suggestions. The same address is valid for the Privacy Policy concerns. To contact the Toll Brothers office in Orange, CA, write to Toll Brothers, 725 W Town And Country Rd, Suite 500, Orange, CA 92868.

The Toll Brothers hours may vary depending on office location. However, most of the company’s sales offices are open Monday to Friday from 10 a.m. to 6 p.m. ET. If you need to know a specific office’s business hours, it’s better to contact the customer support team for details. The Toll Brothers customer service is available Monday to Friday between 9 a.m. and 5 p.m. ET. Alternatively, you can visit the company’s website whenever it is convenient for you to complete a contact form. You can also email your inquiry to the Help Center anytime you need additional information or require assistance.

To get in touch with the customer service team via the Toll Brothers website, click the Contact Us tab at the top of the homepage and select the type of your question from the drop-down menu. Complete the form with your contact info and describe your issue in the text box below. If you need to check the phone number of the company’s office in your area, choose your state from the list in the Contact Us by Phone section. If you prefer communicating via social media, you can find the platform icons in the bottom right corner of the screen should you want to follow or message the company.

Toll Brothers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call Toll Brothers is 8558978655. 91% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 2 minutes.

  • People call Toll Brothers mainly because of product/ service, request for information and staff.

View full overview ›
PissedConsumer Club

Contact Information

Toll Brothers Website:

Toll Brothers Help Center:

Corporate Office Address:

Toll Brothers Inc.
1140 Virginia Drive
Fort Washington, Pennsylvania 19034
United States

Toll Brothers Rating Based on 91 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Warranty
Value for money

Rating stats

Rating trend

Summary of Toll Brothers Customer Service Calls

299 TOTAL
CALLS
01:51 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Toll Brothers?

Product/ Service Question:

  • “Warranty questions on my leaking roof”
  • “Warranty wirk”
  • “Mstr bathroom toilet is leaking water (rusty color ) and cannot be used!!”

Request for Information Question:

  • “Inquiry”
  • “Question about flooring”
  • “To try and find out home to make a warranty claim. It is absolutely impossible to reach anyone to help you. Impossible. I finally reached someone in Texas and she said people like me call her all the time and the complaint is always the same.”

Staff Question:

  • “Complaint re type of appliance and service”
  • “Customer service”
  • “Customer service representative Toll Brothers Westborough will no honor warranty claims”

Return/ Replace Question:

  • “Interior Door replacement”
  • “Return initial deposit”
  • “Missing fireplace remote?”

Shipping and Delivery Question:

  • “Need your locations in Houston Texas”
  • “Having serious delays with our new home build”
  • “Didn't receive any link to setup the password after sending details for registration”

Refund Question:

  • “Refund Inquiry”
  • “Refund if downpayment”

Payments and Charges Question:

  • “Receipt”

Employment Question:

  • “Need w-2”

Other Question:

  • “Problems with my home”
  • “Termites”
  • “Wareanty”

Compare Toll Brothers Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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