Toll Brothers Reviews and Complaints
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ISSUES RESOLVED
46
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$120K
AVG LOSS
42.1K
PAGE VIEWS
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Cons
- Warranty and the quality of the build
- Whole experience with toll brothers
- Absolutely unprofessional
Pros
- Home for sale
- Buildings look good
Quality of work | Toll Brothers review from Bel Air, Maryland
The drywall contractor they use is terrible, more nail pops then you can count. No one on site that speaks English. The work during construction was done inside at night without light and it shows. The one man who does the warranty work is good but he is overwhelmed
Review
Service
Toll Brothers House Construction
Reason of review
Bad quality
Poor quality | Toll Brothers review from Shrewsbury Borough, New Jersey
I had the opportunity yesterday to express my opinion about Toll Brothers homes in front of about a dozen people. I was asked for my opinion of a Toll Brothers house because someone else in the room was considering buying. I took full advantage to vent my frustration. I bought at the Enclave at Shrewsbury nearly 5 years ago and have regretted my decision almost every day. The construction is shabby to say the least. I have complained and have had some problems fixed. However I still have numerous problems with the house. One area was fixed and someone was to come and repaint a section and I am still waiting.
Review
Service
Toll Brothers House Construction
Cons
- Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4 damaged beams and still not fixed | Toll Brothers review from Lakeland, Florida
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Do not build with toll brothers, the quality and integrity of the company sucks. They do not follow thru and all they want is your money.
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1 comment
Absolutely CORRECT!!! Toll Brothers is not a quality builder.
They have pivoted and now the low budget trash of home builders. It's disgusting to say the least.
Greedy self-centered builder that sums it up perfectly. I would not let them build a dog house let alone a real home.
Review
Service
Toll Brothers House Construction
Reason of review
Bad quality
Browning of stucco | Toll Brothers review from Elizabeth, New Jersey
I have very bad brown stain on my stucco. It has been there from the beginning(6 years ago) and has gotten worse. I have read about that being an issue with water inside. I see no evidence of water, however it may be in the walls. I really need for this to be looked into immediately.
Review
Reason of review
Warranty issue
I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
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1 comment
Thank you soooo much for your very informed review! Very educational , and Totally believable!
I always heard Toll Brothers construction was pretty bad, and construction people who look at it really see all the problems! I want to buy at Liseter, but boy your review (and others) really has put me off!
It’s incredible the way folks are getting ripped off, especially in the million dollar price range!! Seriously
Review
Service
Toll Brothers House Construction
My water heater is out and i am not getting any support | Toll Brothers review from Apex, North Carolina
I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-4234086
Review
Product
Rinnai Water Heater
Reason of review
Poor customer service
Building a home | Toll Brothers review from San Ramon, California
I got approved by TBI with my income, after 45 days they denied me and stated that I need a loan commitment to be able to purchase my home. Notified Toll Brothers of it, and try to cancelled. They stated that if I cancel the purchase I will loose my deposit, TBI knew that I was not able to get a loan. Like really they can keep my larger deposit?
1 comment
Review
Service
Toll Brothers House Construction
Reason of review
Not as described/ advertised
Loss
$49
Preferred solution
Full refund
My house is extremely humid. The Hardwood floors are uneven The floors upstairs are so uneven that you cannot close doors The house should have been set a bit higher. Too much water accumulates around my house. I had scheduled to have the downstairs floors fixed along...
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Review
Service
Toll Brothers House Construction
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Estates at Mill Creek | Toll Brothers review
I have tried for four years to get Toll to mow our trails. They advertise our development as Over 2 miles of Walking trails but most of the time they are unusable with poor drainage resulting in large areas of water, overhanging tree branches, high weeds and debris on the trail surface. You are lucky if you don’t twist your ankle or pick up ticks.
Review
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I just read about a huge class action they had for this. They made more money on deposits than they did selling actual homes.
Scary! So sorry you went through this.
Your review is saving others from entering this nightmare. Thank you.