Reviews and Complaints
2.7M CLAIMED LOSSES
111 TOTAL REVIEWS
55.8K PAGE VIEWS
Toll Brothers Reviews
Interviewing with this company is a waist of time. I cannot make up there mind so don't waist your time. First of all they keep bringing you back for additional interviews basically I lost about 400 in wages because of there indecisiveness and lack of direction, it basically tells you that they are looking for a perfect fit NOT. Like I said a waist of time, My recommendation is to become self employed there is a lot less stress and plenty of work if you are good at what you do you can retire early.
Mount Laurel, New Jersey
Reason of review
Poor customer service
Return ducts were not connected to hvac ducts, registers and covers on the walls. Wall cavity filled with insulation used as a return. Beams blocking return, The floor joists were used as a return in basement(NO sheet metal was used when a supply duct was over it. You...
San Jose, California
Reason of review
Inferior workmanship in new home
Disbelief, unacceptable and shocking are three of the best words to describe a new home build with Toll Brothers. It is unbelievable that I have to take my valuable time during a severe illness to make people aware of the lack of construction ethics and the lack of quality. After moving in, we've spoken with many neighbors who have been and continue to be alarmed by the lack of professionalism and quality of the sub-contractors hired in the project. Our perspective is there is a huge lack of supervision over these subs, creating constant call-backs to re-do. I've never known an organization that is so non-proactive in getting things right. The norm for Toll seems to be to just keep calling people back and eventually they'll get it right. My experience says that doesn't happen and even if it did it is such an inconvenience to the homeowners to constantly be having people in their homes re-doing and re-doing. To itemize all the issues would run me out of space. But a major issue for us, on-going, was 2300 square feet of tile that has 30 to 40 chips was installed and deemed to be acceptable. To spend the first 3 weeks in our new home trying to get resolution is crazy. And if Toll finally realizes the truth that it's defective/bad tile and/or careless installation, we will be faced with moving out to have it repaired or replaced. That isn't what we expected with a new home and I'm sure no one else would either. Some other issues include granite counter installed improperly; poor lighting that was replaced and left holes for insulation to fall through; cabinets not glazed properly; and damaged stone installed on the exterior. Virtually every area of the house from plumbing to electrical to finishes has issues. If you want to know more of the issues before you sign up for a Toll Home, I will be more than willing to delineate them for you. Get a cup of coffee and a comfortable chair and call me at 480-292-****. Toll Brothers is just another production builder and to call themselves a luxury home builder is outright deceitful. I'm not a disgruntled home owner, I am an extremely shocked and disappointed homeowner who expected more. If this helps someone else not to have to go through this, that's great.
spent 7 weeks picking out lot and house and designing the interior. deposit was givien. contracts signed and they sold it to another buyer out from under me and told me they are sorry. do not waste your time or energy they are the *** of the earth. email me...
Randolph, New Jersey
I bought new construction from Toll Brothers after looking at 7 of their models, all of which were perfect. I paid $600,000 for my house, only to end up with a house that is so flawed that the tax court of NJ has assessed it at $25,000 FOR SALVAGE. Toll Brothers has...
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.