New Reviewer
Draft home from Toll. Insulation was done on the cheap with no air barrier. Energy audit by a third party exposed the issue, but Toll doesn't want to do anything and hides behind "code", while claiming to be a luxury builder and charging top dollar from customers....
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ID
#1256695 Review #1256695 is a subjective opinion of poster.
Service
Toll Brothers Insulation Service
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
My husband and I are thinking about building a house with Toll Brothers in Aurora, CO. Their models are very nice, but expensive. If we do decide to build with them the whole thing will cost about 1.2M With that being said since it is a lot of money we have searched...
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8 comments
#2030771

Stay away from Toll brothers, horrible experience. We had a realtor and glad we had one! It was a nightmare doing business with Toll

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ID
#1236089 Review #1236089 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Reason of review
Poor customer service
New Reviewer

Worse builder ever!

They have a poor customer service after they are done with you. Poor quality. I have asked my builder to send someone to fix the cracks all over my house which my house is only one year old and he have said it is my responsibility to fix them. Once they get their money they don’t care about you any more. We built in Overlook at Colleyville. Worse experience with them. If you are looking for a nice custom home with a great quality and smooth experience they are not the one!
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1 comment
#1540324

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

ID
#1220936 Review #1220936 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Reason of review
Bad quality

Neighborhood lies

When buying from toll brothers I thought I was getting a good quality home and a well designed neighborhood to live in. I was hoping to be able to stay here for a long period of time. The homes here cost a good bit but there were other builders in the area that look like they did a better job of planning the neighborhood. I am writing this to say that with all the hype of toll brothers it's not worth the money. My home has imperfections that I don't see in other builders homes. My one year warranty they tried to come in about without fixing much of anything. They just put up no parking signs all over the neighborhood where there is no parking for my visitors. The over flow parking that was supposed to be for visitors and now they are trying to tow cars if left there over night. This has become a disaster. I was lied too and conned that this was going to be the best neighborhood but now all that was done was to get you in the home and leave high and dry. Thanks toll brother (small t and b) for having me invest in your lies.
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2 comments
#1531204

Thanks for your rant against Toll Brother. You have given me another perspective of their hype.

However, if you could provide us with the project name, city, and state, that will give us a better idea. At the end, Toll Brothers outsource their construction to local contractors so it really depends on those contractors quality.

#1421082

I can understand not wanting to post your name but the name of the development would be most helpful for those of us considering a Toll Brothers home.

They are, undoubtedly, the largest home builder in America and build thousands of homes each year. I’ve read some very scathing reports from homeowners and wondering what, if anything, can be done by prospective homeowners to insure better quality and workmanship during the building process. I’ve considered hiring a professional home inspector to perform pre-drywall, post-drywall inspections, etc.

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ID
#1155991 Review #1155991 is a subjective opinion of poster.
New Reviewer
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
Toll Brothers home warranty
We purchased a new home in Las Vegas a little over a year ago and we decided on TB because of their reputation for customer service. I have not really found them deserving of this reputation for many reasons but I will stick to my main concerns. We purchased a home for...
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ID
#1139882 Review #1139882 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Nightmare come True

DO NOT BUY IN WINTER GARDEN, FL Since closing on this house I have had so many problems with items gone wrong and asking them to repair them. Three months since closing I have had so many problems air conditioner x 3 times, problems with the roof, my second bedroom flooded. Now I have to deal with the outside. The paint on the stucco looks like its white washed. At first we thought they mixed the paint wrong. But somehow I am told it looks that way because the shade hits my house in the morning and mildew appears. I have been told by several professionals that makes no sense. Everyday, I email/call them and nothing resolved. I am at my wits end. I am probably going to put a BBB complaint in next and then get a lawyer.
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ID
#1127681 Review #1127681 is a subjective opinion of poster.
Service
Toll Brothers House Building Service
New Reviewer

BUYING A HOME

Put in an offer - apparently sales people who had no right to counter -- DID. Said not to come back unless over 2,000,000. Home was 2,199,000. Then put offer in on 2,050,000 - No - now they wanted 1, 150,000. Find out sales people had no right to look at contract let alone do a counter offer. Trying to get ahold of a higher up --- to see how this frickin mess even started --- my god - it's an offer - you counter - we counter --- pretty simple process. There are no words to describe how sales people can mess up a contract so easily. Maybe this is a sign - if we needed something done after we close --- probably be the same problem --- nothing but a bunch of sales people with not a frickin clue how to close a deal - never have I had such an experience Totally messed up sales office in Royal Palm Polo Boca Raton Florida!
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1 comment
#1356468

Sorry I meant they came back with 2,150,000 - but Oh Wait - now I just heard full asking price only - 2,199,000.

ID
#1082152 Review #1082152 is a subjective opinion of poster.
Service
Toll Brothers Sales Representative
Pros
  • Home for sale
Cons
  • Absolutely unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Toll Brothers Kicks Down and Out Family

We put a deposit on a home in a Toll community in Las Vegas. The total deposit was $65,000. We made many changes to the design of the home, but it was in the framing stage when we withdrew due to me losing my job. Even though Toll has the right contractually to keep all the money, they are a very heartless, greedy corporation. We had every intention of purchasing the home, and had there been any hint that my job would have been in jeopardy, we would have never moved forward with the purchase. We could understand Toll keeping 1/2 the deposit in all fairness because we wasted their time, even though we could not have known about my job issues. I share this as a cautionary tale for all of you would be buyers out there. In my opinion, Toll could care less about you, based on our dealings with them. You better be certain if you buy from Toll Brothers, as you are screwed if you back out for any reason.
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2 comments
#1710627

Same thing happened to us. They kept 65k.

We had to bail because our big home was not selling. Poor decision on our part but they sold the house right away. We were told they would give a discount on another home when the time came. Well we looked at building a home last year and they said no discount.

We wrote to mr toll nothing.

They just told us they would help recoup some of the costs. Maybe some of the sales people have a conscious

#1609582

I am going thru the same issue, TBI denied my loan and now Toll Brothers is trying to keep my down payment of 49,000.

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ID
#1076591 Review #1076591 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Cons
  • Kept all of my deposit after i lost my job
Reason of review
Poor customer service
Loss
$65000
Preferred solution
Toll to keep half of the deposit.
Buying a house from Toll is easy, Sales, Design and close are no problem. When you follow their process of documenting the issues found don't expect to have good communication or feel as though they care or in any rush to work on them Unlike when you are in the build...
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3 comments
#1493660

Agree! Building process everyone was at your disposal as you need, once you movenin and start having problems, the warranty process is like a dead end, nonone wants to contact you nor help with anything!

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ID
#961323 Review #961323 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Reason of review
Order processing issue

Toll Bros - Dutchess Farms - Landscaping

If you are considering a home in this development - DO NOT use Toll Landscaping. They are 25%+ over what you will pay with another contractor. The hook is that they put the cost in your mortgage. However the workmanship is not great, they will destroy your yard and do not honor warranty issues. I've waited 7 months for 2 dead trees to be replaced. We paid over $1.6M for our house and they can't replace 2 trees. They build an ok house with way overpriced upgrades but that is what it is. The Landscaping piece is just horrible though.
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ID
#955522 Review #955522 is a subjective opinion of poster.
Location
Newtown, Pennsylvania
Service
Toll Brothers House Building Service
Reason of review
Bad quality

Short Review on November 06, 2016

Toll Brothers has no concern for the environment. They just keep building their poorly made houses every place they can find a few acres. Eventually there will be no trees, no wildlife and no farmland. Just cookie cutter poorly built Toll Brothers houses and McMansions.
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ID
#950237 Review #950237 is a subjective opinion of poster.
Location
Bedminster, New Jersey

Jairo Farfan Review

I work for toll brothers june 2016 and is being two months with out pay this company is a joke
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ID
#892565 Review #892565 is a subjective opinion of poster.
Location
Sloan, Nevada
Reason of review
Problems with payment

Toll Brothers Arundel Forest Sales Team Review

After living in a toll brother townhouse for 7 years,we decided to buy a single family by Toll.To our horror,the sales woman Stefanie Schodzinski at Hanover MD was rude and gave us the freling that she didnt wanna sell us a house.People of color,dont waste ur time with her.We were devastated and will NEVER goback there...WORST EXPERIENCE...im surprised toll brothers hires people like her.
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ID
#876459 Review #876459 is a subjective opinion of poster.
Location
Ashburn, Virginia
Reason of review
Poor customer service
we sign our contract for new built home from toll brtohers on 14th may 2015 ,while signing contract they told us they will deliver our new home in january 2016 which is 6 month from contract ,and once they receive 60k down payment they are *** moving the delivery...
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2 comments
#1313481

In what way did they discriminate against you? Could it be that they just don't have good business or customer sense and don't discriminate with any of their customers.

Oh and it's LOT NOT PLOT of land. The later is what you'll be looking to purchase when you die.

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ID
#814448 Review #814448 is a subjective opinion of poster.
Cons
  • Absolutely unprofessional
  • And not deserve to be in construction business
Reason of review
Problem with delivery
Preferred solution
Price reduction
With Toll Brother's all you get is four walls and a roof in the base price. In other words the standard features in the house are no where near luxury. They will sell you those features as an upgrade. For example, kitchen back splash is not standard feature of the...
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1 comment
#1313483

Ryan builders did the same thing. Oh you want a toilet in that bathroom.

That's an upgrade. By the time they get done with you, you have an overheated calculator an an overpriced home that's built as a new handyman special.

ID
#756736 Review #756736 is a subjective opinion of poster.
Reason of review
Bad quality