New Reviewer

Poor quality

I had the opportunity yesterday to express my opinion about Toll Brothers homes in front of about a dozen people. I was asked for my opinion of a Toll Brothers house because someone else in the room was considering buying. I took full advantage to vent my frustration. I bought at the Enclave at Shrewsbury nearly 5 years ago and have regretted my decision almost every day. The construction is shabby to say the least. I have complained and have had some problems fixed. However I still have numerous problems with the house. One area was fixed and someone was to come and repaint a section and I am still waiting.
View full review
ID
#1630549 Review #1630549 is a subjective opinion of poster.
Location
Shrewsbury Borough, New Jersey
Service
Toll Brothers House Construction
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

4 damaged beams and still not fixed

Toll Brothers - 4 damaged beams and still not fixed
Toll Brothers - 4 damaged beams and still not fixed
Ongoing problem on a imitation beam over garage doors for over 2 years. Cant get in touch with Mike Ryan. Won’t call me back or answer my messages.
View full review
ID
#1567311 Review #1567311 is a subjective opinion of poster.
Location
Lakeland, Florida
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Horrible

Do not build with toll brothers, the quality and integrity of the company sucks. They do not follow thru and all they want is your money.
View full review
1 comment
#1705133

Absolutely CORRECT!!! Toll Brothers is not a quality builder.

They have pivoted and now the low budget trash of home builders. It's disgusting to say the least.

Greedy self-centered builder that sums it up perfectly. I would not let them build a dog house let alone a real home.

ID
#1527551 Review #1527551 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Toll Brothers House Construction
Reason of review
Bad quality
New Reviewer

Browning of stucco

I have very bad brown stain on my stucco. It has been there from the beginning(6 years ago) and has gotten worse. I have read about that being an issue with water inside. I see no evidence of water, however it may be in the walls. I really need for this to be looked into immediately.
View full review
ID
#1464770 Review #1464770 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Reason of review
Warranty issue
New Reviewer
I currently live in large Toll Brothers house which was built for me 22 years ago in Newtown Square, Pa. Quality back then was fair but I'm a contractor and I was on them constantly then. As far as things being level you can forget that. Framers didn't use levels at...
View full review
View full review
1 comment
#1641274

Thank you soooo much for your very informed review! Very educational , and Totally believable!

I always heard Toll Brothers construction was pretty bad, and construction people who look at it really see all the problems! I want to buy at Liseter, but boy your review (and others) really has put me off!

It’s incredible the way folks are getting ripped off, especially in the million dollar price range!! Seriously

ID
#1455812 Review #1455812 is a subjective opinion of poster.
Service
Toll Brothers House Construction
New Reviewer

My water heater is out and i am not getting any support

I need to contact someone from corporate as i am without hot water on a new house in Enclave at White Oak in Apex North Carolina. Made calls to local toll employees but the response is very slow and not helping. I need someone from corporate to call me immediately at 919-423****
View full review
ID
#1421931 Review #1421931 is a subjective opinion of poster.
Location
Apex, North Carolina
Product
Rinnai Water Heater
Reason of review
Poor customer service
New Reviewer

Building a home

I got approved by TBI with my income, after 45 days they denied me and stated that I need a loan commitment to be able to purchase my home. Notified Toll Brothers of it, and try to cancelled. They stated that if I cancel the purchase I will loose my deposit, TBI knew that I was not able to get a loan. Like really they can keep my larger deposit?
View full review
1 comment
#1683147

I just read about a huge class action they had for this. They made more money on deposits than they did selling actual homes.

Scary! So sorry you went through this.

Your review is saving others from entering this nightmare. Thank you.

ID
#1418607 Review #1418607 is a subjective opinion of poster.
Location
San Ramon, California
Service
Toll Brothers House Construction
Reason of review
Not as described/ advertised
Loss
$49
Preferred solution
Full refund
New Reviewer

Lousy Construction

My house is extremely humid. The Hardwood floors are uneven The floors upstairs are so uneven that you cannot close doors The house should have been set a bit higher. Too much water accumulates around my house. I had scheduled to have the downstairs floors fixed along with a ceiling problem and the Toll Brother representative that was to let the contractors in while I was away from home allowed the flooring company to leave without doing the job! I had seams showing in the sheetrock on the ceilings and had to accept beams put on the ceiling to solve the problem. And, when they went to nail beams they discovered that structural beams to which the sheetrock and the add-on beams were to be attached were not properly installed.
View full review
ID
#1337700 Review #1337700 is a subjective opinion of poster.
Location
Shrewsbury, New Jersey
Service
Toll Brothers House Construction
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Estates at Mill Creek

I have tried for four years to get Toll to mow our trails. They advertise our development as Over 2 miles of Walking trails but most of the time they are unusable with poor drainage resulting in large areas of water, overhanging tree branches, high weeds and debris on the trail surface. You are lucky if you don’t twist your ankle or pick up ticks.
View full review
ID
#1333017 Review #1333017 is a subjective opinion of poster.
New Reviewer

Legal action

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.
View full review
ID
#1330547 Review #1330547 is a subjective opinion of poster.
Location
Haymarket, Virginia
New Reviewer

Mind boggling

Purchased a brand new single family home in San Ramon, CA. in 2018. Had no idea about their poor workmanship and the terrible management. Started good in sales office. Pick and choose our options at their design center in Pleasanton was a joke. Sales ladies have no knowledges about the pricing, options on colors or design. Same item you ask two different sales ladies and have two different price ugh.. Final walk-through - do not educating about the house you're purchasing. Everything from the floor to the ceiling and everything in between, shoddy workmanship!! Scuffed window sills, scratches everywhere on window panes, shower glass door, ugly caulking, uneven floor, leaky water faucets, tilted light fixtures, bathroom exhaust fans come in by themselves and sometimes run for 5 hrs+, different textures on stucco with noticeable different paint colors, doors gaps and openings, loose electrical outlets, window locks installed upside down, WTF.. is this a brand new house we bought from so called luxury home builder??? I don't think so. And then waiting for them to come back and repair is even worse. Not reliable, never come on time, repairs done by unprofessional specialist and make things worse. Please be careful. I definitely would not recommend buying a home from Toll Brothers and I never will! Angry
View full review
1 comment
#1540322

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

ID
#1323876 Review #1323876 is a subjective opinion of poster.
Location
San Ramon, California
Cons
  • Whole experience with toll brothers
Reason of review
Bad quality
Loss
$990000
Preferred solution
Full refund
New Reviewer

Everything but the outside

Horrible job on the exterior of the property and will leave you high and dry! Do not provide the adequate drainage or pitch to their lots and leave a ton to be desired. They will give you the run around and corporate won't respond either. Have given up 3 seasons of spring/summer with my family of 6 not being able to enjoy the outside of my property. Built 3 houses around me that all drain their run off water to my property which is not properly pitched to begin with and your left with a mosquito haven! Thanks Toll and the onsite folks who will BS you and lie to your face!!
View full review
1 comment
#1540317

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

ID
#1293248 Review #1293248 is a subjective opinion of poster.
Service
Toll Brothers House Building Service
Reason of review
Bad quality
Loss
$10000
Preferred solution
Independent survey and job remedied at Toll expense
New Reviewer

Chandler has fallen halfway out the sockets

Toll Brothers - Chandler has fallen halfway out the sockets
I purchased my home in Maryland at Marlboro Ridge about 5 years ago. Recently the house has been falling apart! Chandler is off the hinge and about the fall...major cracking in the upper loft of my house....can someone please call me 215-908-****. Reggie Clark
View full review
ID
#1291328 Review #1291328 is a subjective opinion of poster.
Location
Horsham, Pennsylvania
Service
Toll Brothers House Construction
Reason of review
Bad quality
New Reviewer

Took the bait, regret our decision now

We recently built with Toll in Michigan, the home has no grading on one side whatsoever, with heavy rains the dirt has all gone away. Neighbors and people who come visit our home are all amazed by the lack of effort by Toll. Have brought this up so many times woth the builder. No action, they have even stopped responding even though home is still under warranty. Toll Brothers is a rip off in my Families opinion
View full review
1 comment
#1540323

Follow me on Twitter cdleonard224. We have a lot in common. I am trying to pursue legal options.

ID
#1272005 Review #1272005 is a subjective opinion of poster.
Location
Canton, Michigan
Service
Toll Brothers House Construction
Reason of review
Bad quality
they pretend to be high end, they aren't good people, they lie cheat and vandalize and ignore and brush off customer complaints the good thing about their developments is that the overall package is descent looking albeit lower quality construction, and looks like a...
View full review
View full review
1 comment
#1486692

so all people destroy kill pollute and complain about plastic and on time deliver soon that is all they will have to compain about s in the bay

ID
#1258072 Review #1258072 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Reason of review
Poor customer service