New Reviewer

Run, far away!

Poor Quality Home Builder, Awful Customer Service We closed on September 19, 2019, the house is still with a huge mess that we have not been able to move in yet. We had several issues with the sales and construction manager at the very beginning of the process and I provided negative online feedback to the company, which caused the president of the company call me to get the details. At that time we agreed to continue to construction and it was promised to build per design and signed documents. During the entire ~7 months of construction process, we had several major construction related issues, we brought all to their attention but continuously ignored and I noticed all three individuals (Sales, Construction manager, Project Manager) were all dishonest.
View full review
1 comment
#1885185

Yes, whatever you do, run, far and fast. And, don't look back! My townhouse in Eagan, MN is a true money pit!

ID
#1791582 Review #1791582 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Service
Toll Brothers House Construction
Cons
  • Absolutely unprofessional
  • Warranty and the quality of the build
  • Poor quality and dishonest
Preferred solution
Full refund
New Reviewer

Stucco water intrusion claim

It is about water damage due to faulty installation of stucco at 320 Oracle Rd, Wilmington, DE 18808 on Greenville Overlook Toll Brothers development
View full review
ID
#1786045 Review #1786045 is a subjective opinion of poster.
Location
Horsham, Pennsylvania
Service
Toll Brothers House Construction
Pros
  • Buildings look good
Cons
  • Kept all of my deposit after i lost my job
  • Warranty and the quality of the build
Preferred solution
Deliver product or service ordered
New Reviewer

Poor Quality, Awful Customer Service

Overall, it's an extremely poor quality and cheap construction home. Over a period of almost 9-month construction process, we noticed hundreds of defects and notified these defects to the construction manager but most issues were completely ignored during the entire construction process. During a pre-closing walk through, they promised to get them all fixed by the time we come back from closing, we came and noticed all blue tape from defective areas were removed without any fixes. The house is not build per design and specifications, severe damages to several areas of the house, upgraded items are not the same as shown in agreement and damaged. The front elevation and interior designs are not the same floor plan and agreement. The front door's keypad didn't work and they couldn't fix it for months, I replace it myself. The heating systems wasn't working and it was freezing inside, had to call a local technician for emergency service in the middle of night to get it to work. The Security Alarm system doesn't work at all. Countertops are damaged, floor tiles are uneven and have severely scratched everywhere, bathroom floor and wall tiles have permanent stains all over, wood flooring is awfully damaged, kitchen cabinets are damaged and not installed per spec, the cooktop is not the same brand as the other appliances installed, walls are not straight, floor makes noise, front door and garage door is damaged, the front and back yard is not leveled and water puddles everywhere. The interesting thing is that most of these issues were reported several months before closing, they kept promising that the house will be build per signed agreement and all defects will all be fixed by the time we close. They also lie frequently.
View full review
ID
#1775181 Review #1775181 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Cons
  • Warranty and the quality of the build
  • Absolutely unprofessional
  • Buildings are cheaply built
Reason of review
Bad quality
Loss
$579000
Preferred solution
Full refund
New Reviewer

We lost 80,000

Update by user Jan 21, 2020

I am unable to do the pro and con because the buttons do not work on this site. So I will mention it here.

The PRO's are many, selection, ease of lifestyle, helpful fun employees.

The CON's are they do not look at each case individually treat a default as generic. Our issue was the market was bad to sell our home

Original review posted by user Jan 21, 2020
we decided to build with toll but our home would not sell. W had to back out and they were able to resell it quickly. Toll kept our deposit. We are not wealthy and were 62 at the time. They did say if we ever build again we would be able to use some of that money and when we tried three years later they said there is no paperwork of the original transaction. I don't think the company realizes what is does to peoples lives. They lost nothing.
View full review
ID
#1767998 Review #1767998 is a subjective opinion of poster.
Location
Newtown, Pennsylvania
Service
Toll Brothers House Building Service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Let the company propose a solution
I bought house at creek side regency meddle burg collection on 8 November and very first day dishwasher is not working, freeze is damage, and my floor is not installs properly and there some more minor but three things is most important for everyday use and i talk to...
View full review
View full review
ID
#1713900 Review #1713900 is a subjective opinion of poster.
Location
Gainesville, Virginia
New Reviewer

Problem never been fix

Land step crack ,water sink in laundry didn’t drain it right ,drainage backyard problem since I moved in it never fix problems,wall in the room not straight it have to be traight not a pump and curve,people come out to say they need to cut the wall and fix it but warranty people say they don’t need to Cut end up the wall still not straight ,sheetrock never finish at one and always left some issues till now not done,color doesn’t matching after they fix and repaint........
View full review
ID
#1683854 Review #1683854 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Hit them where it hurts

What I want to know is when are all the people who have been cheated by Toll going to hit them where it hurts, in the wallet. There should be a way all of the victims can make sure that others are aware of their sales and business practices. Its the only way to stop them and its the only place it hurts They treat women who are alone like we're stupid. They give unbelievable excuses why they " can"t" do something and stall in the hope you will just give up. I think it is company policy. Don't buy from them!
View full review
2 comments
#1794947

We are in a class action lawsuit against Toll Brothers. Hundreds of homes have water damage and mold and Toll refuses to fix the problems.

They also put in defective windows in every home in my neighborhood and were aware of it.

Our case will be heard in February. I’m surprised people are still buying these homes.

#1883061
@PissedConsumer1794947

Please free to contact me directly I have legal information that can help everyone with Toll Brother homes that have or having issues

View more comments (1)
ID
#1675752 Review #1675752 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Pros
  • Buildings look good
Cons
  • Buildings are cheaply built
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Fix what the problems are
New Reviewer
Please go through the email on how customers are being treated.I think Toll Brothers ceased to be a customer cetric compay log back...Now its all Sarcasm...suspicion and blaming the buyers so that Toll Brothers ca get out of the warranty...
View full review
View full review
ID
#1675507 Review #1675507 is a subjective opinion of poster.
Location
Frisco, Texas
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

I can’t get the professional grill to heat up over 100 degrees.

Can’t get the grill to get over 150 degrees.
View full review
ID
#1675276 Review #1675276 is a subjective opinion of poster.
Location
Reno Southeast, Nevada
Reason of review
Can’t get it to reach over 100 degrees
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

No Concern for Customers

Toll Brothers recently acquired Sharp Residential. Mr. Yearly was emailed regarding this issue. He received several emails and didn’t bother to respond. If I could give negative stars I would. We bought our Sharp house in 2004. Our inspector uncovered two structural issues. We were assured both were fixed. Only one was corrected. The one that violates code IRC R-502.5 - relating to floor support, was not corrected. We uncovered this when we sold our house this past August. Since Sharp only adheres to a 10 year structural warranty, Sharp refuses responsibility. We had to pay $5600 to have the issue rectified that Sharp claimed was corrected in 2004. The VP Mr. White emailed me stating I was out of luck. They refuse any responsibility. Tom Sharp himself replied to that email with me in the email distribution stating it was “excellent” that they were denying responsibility and refusing to reimburse me. I will never again buy a Sharp built house. Or Toll Brothers due to this.
View full review
1 comment
#1979052

Please feel free to ask Toll Brothers attorneys for your copy of the Water Intrusion, Framing and Mechanical Checklists. Tell Toll Brothers Attorneys, Sean Connolly from Collegeville, PA sent you.

ID
#1660823 Review #1660823 is a subjective opinion of poster.
Reason of review
Original Structural Issue not corrected as promised.
Loss
$5600
Preferred solution
Reimbursement of the $5600 I spent to correct structural issue that was supposedly corrected before closing.
New Reviewer

Awful

everywhere you look there is something wrong
View full review
ID
#1657251 Review #1657251 is a subjective opinion of poster.
Location
Shrewsbury Borough, New Jersey
Cons
  • Whole experience with toll brothers
  • Warranty and the quality of the build
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Sucks

The Windgate Ranch Scottsdale property was left with a lien on the club house as well as deficit in operating funds. Toll Brothers are robbers.
View full review
ID
#1652744 Review #1652744 is a subjective opinion of poster.
Location
Seattle East, Washington
Service
Toll Brothers House Construction
Reason of review
Quality, operating budget deficit, clubhouse lien
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Lack of warranty service after closing loan with Toll Brothers and their team

Time of closing loan they says for check list you provide them, oh ya we will take care of all issues within 1 month and 11 months warranty period. Lets you move first, house will settled within warranty period, you submit all your problems and will take care of it. After you moved and for warranty their attitude is negative, I strongly suggest to have lawyer. Toll's team will convivence you to fix the problem cheap way that your half a million plus investment downgraded. They will come up with easy way to fix but not proper way. Even they schedule vendors to come out your home and never showed up for few times, and you lost your working/job hours waiting home, this is terrible service. They never return calls, let few times message.
View full review
1 comment
#1748328

I agree. Toll Brothers build the worst condo you can buy.

You’re wasting $300k to $400k on “junk” condo. Inept management does not care about your issues after you sign the paperwork.

I advise not to buy any Toll Brothers property. Terrible building.

ID
#1650412 Review #1650412 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Cons
  • Warranty and the quality of the build
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Poor building condos

Update by user Sep 09, 2019

No action by Toll Brothers . Management reviewed with no action with senior management.

They said it was built by code.

It is terrible living in this environment. Four families have moved out.

Original review posted by user Sep 09, 2019
Do NOT buy a new condo from Toll Brothers. Senior management will lie to you about how they are built. No first floor condos. The noise on the first floor is so loud you have to turn the TV very loud and wear ear plugs to sleep. The wonderful senior management takes no action to correct the issue. Be aware.
View full review
ID
#1648566 Review #1648566 is a subjective opinion of poster.
Cons
  • Warranty and the quality of the build
Reason of review
Bad quality
Loss
$10
Preferred solution
Let the company propose a solution

Quality of work

The drywall contractor they use is terrible, more nail pops then you can count. No one on site that speaks English. The work during construction was done inside at night without light and it shows. The one man who does the warranty work is good but he is overwhelmed
View full review
ID
#1631029 Review #1631029 is a subjective opinion of poster.
Location
Bel Air, Maryland
Service
Toll Brothers House Construction
Reason of review
Bad quality