New Reviewer

Issues in the house,

Toll Brothers - Issues in the house,
Toll Brothers - Issues in the house,
Toll Brothers - Issues in the house,
Toll Brothers - Issues in the house,
Toll Brothers - Issues in the house,
Toll Brothers - Issues in the house,
Leak rain through the window, quite a few places leak on the ceiling, a lot of small holes has shows up on the ceiling.
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ID
#2148814 Review #2148814 is a subjective opinion of poster.
Location
Bellevue, Washington
Service
Toll Brothers Customer Care
Preferred solution
Let the company propose a solution

House issues all around!

Bought in Ashburn, Va. The 4 year old townhome windows leak around every window - major fix! Kitchen hardware comes off when you open the door - another out of the pocket fix! AC system needed major repairs within the first year - would not help at all, major costs! Stairs squeak, door jams get stiff or squeak, subfloor of the first floor is always wet, and there is ants all along the walls inside and outside. Quality is certainly not apart of the project managers focus. Between the PM, site foreman, works who are different everyday, and the model management - no one wants to ensure a quality product is delivered! I am from PA and grew up with Toll Brothers this is unsatisfactory and unprofessional service, building, and Defective product.

User's recommendation: Don’t buy until you have a laundry list of inspectors and insurance folks come in and go top to bottom.

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ID
#2140794 Review #2140794 is a subjective opinion of poster.
Location
Dulles, Virginia

Inquiry about renting Carraway

No response. I have emailed texted, called and gotten no response. All I am asking is when the apartments will be for rent.no information is on the website. Margie Orell

User's recommendation: Respond.

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ID
#2069295 Review #2069295 is a subjective opinion of poster.
Location
Connecticut, United States

Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618

Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
Toll Brothers - Deep cracks on second floor deck and water leak in the bath room at 56 Eider Run, Irvine, CA 92618
There are deep cracks running on my the deck at my house-56 Eider Run, Irvine, CA 92618 also water leaks into the ceiling from a second floor bathroom. Please check it out!
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1 comment
#1886277

If you need help, let me know, I can help you. Irish J

ID
#2020000 Review #2020000 is a subjective opinion of poster.
Location
San Clemente, California
New Reviewer

Mortgage Fraud, Material Misstatements, Appraisal Fraud, Wire Fraud

Toll Brothers falsified the appraisal, mortgage, and employees have engaged in other illegal criminal behavior while constructing our new home and other new homes. All building systems have failed to include we have black toxic mold throughout the home. We also uncovered scale-able fraud in other homes in our neighborhood and other communities as well where even our former attorney engaged in misconduct to try to steal our families case evidence that for sure will help other affected Toll Brother families. Former employees turned over damaging legal evidence to our family, that we hope to help other affected Toll families once our matters are adjudicated in sworn complaints to Federal and State agencies that will be made available for public consumption. Hang in there Toll Brother victims!

User's recommendation: Run away as fast as you can.

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3 comments
#1968378

We discovered new construction mold in our Toll Brothers home as well. How can I contact you directly?

#1969363
@Katrinia Nrm

Send me your e-mail on here and I will reach out to you directly. See my profile picture.

Its the Toll Brothers Water Intrusion Checklist.

I am the sole owner and homeowner of this internal legal document in the entire country. Toll Brothers attorneys know I am the guy that is going to expose the Mold and Fraud for 100's or 1000's of other victims of their fraud.

#1941359

Fraud Brothers

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ID
#2010054 Review #2010054 is a subjective opinion of poster.
Location
Horsham, Pennsylvania
Service
Toll Brothers Home Buying
Pros
  • Master fraudsters
Cons
  • Fraudsters
Loss
$800000
Preferred solution
Full Refund, Triple Damages, Contacting State, and Federal Agencies alerting of the fraud
New Reviewer

My porch pillars has not placed right way

Toll Brothers - My porch pillars has not placed right way
I m really fed with Toll brother service , it has been one year since I moved to my home , time of first walk out home we noticed our porch pillar r not placed rightly which took enough space of porch n making it weird . I begged in front of Mr Robb n Mr Jake n Ms. Alex but no body heard us n said we have no options . We stay in Lenah mill community Virginia n now everyday I curse these people cheating on our hard earn money. I have sent so many places to Toll brother but no answer. Toll brother is waste

User's recommendation: Not to but.

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Featured
ID
#1980604 Review #1980604 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Pros
  • Miserable
Cons
  • Absolutely unprofessional
  • Whole experience with toll brothers
Preferred solution
Let the company propose a solution

UGGGHHH

You guys are so unprofessional you told it it was okay to have a below story house but turn out it WAS NOT we ended up having 6-foot cracks and got into a lawsuit all I have to say is that you guys should go out of business.

User's recommendation: DONT DO IT IT IS FOR YOUR OWN GOOD.

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ID
#1934250 Review #1934250 is a subjective opinion of poster.
Location
Bedford, Texas

???????

There is a man on your site that looks so weird! He's a 75 year old man from Arvada, CO. He has long white hair, a head band, beard, mustache and has NO description. The other men ALL look normal and presentable. This guy looks *** and I wonder why you'd put him on your site? This is unusual!!

User's recommendation: What is this weird message?

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ID
#1920021 Review #1920021 is a subjective opinion of poster.
Location
Denver, Colorado

Concerns about the agreed upon floor plan (Master bathroom)

They contacted me and said they will look into it. However, due to lock down, things probably gets delayed

User's recommendation: No recommendation yet.

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ID
#1905635 Review #1905635 is a subjective opinion of poster.
Location
Fenton, Michigan
New Reviewer

Requesting employment records

Hello, My name is Massiel De Los Santos I worked with Toll Brothers as a concierge, and I am requesting for my employment records. When I started and when I ended the position with Toll Brothers. I need this to keep track on my employment history. I hope to hear back from soon.
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ID
#1882482 Review #1882482 is a subjective opinion of poster.
Location
Jersey City, New Jersey
Preferred solution
N/A
New Reviewer

Warranty

Wanted to check the warranty of water leaking under the house
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ID
#1834879 Review #1834879 is a subjective opinion of poster.
Location
Coppell, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No response from Warranty team

Toll Brothers - No response from Warranty team
Toll Brothers - No response from Warranty team
We have backyard landscape issues and i am following up from past 2 years, after 100's of emails none of them respond back at least.I want my issues to be fixed
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ID
#1825061 Review #1825061 is a subjective opinion of poster.
Location
Holliston, Massachusetts
Cons
  • Customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Gasoline

Transferred us to a different department went straight to voicemail

User's recommendation: Transferred us to a different department went straight to voicemail. My recommendation for the community is have somebody ready to answer phone calls especially when it’s a new community and people are going to need to have construction and maintenance done and if it needs to be approved by the neighborhood have someone to be able to answer the phone calls.

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ID
#1822663 Review #1822663 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

I had counters put in I thought were white granite but were petrafina which scored, stains. I was told it was my responsibility to seal it, the first I heard about this.

Petrafina is a counter I used all over the house only to find out it is so defective it must be sealed. I never was told this by that rude woman at Toll Bros Design center or I would have got something else

User's recommendation: Watch out, you are dealing with rapacious people masquerading a product ad quality.

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1 comment
#1941973

I think you should ask more questions and do your own research. Everything needs to be sealed except quartz.

ID
#1818152 Review #1818152 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Hard liners
  • No pros
  • Miserable
Cons
  • Buildings are cheaply built
  • Shoddy material
  • Poor quality and dishonest
Preferred solution
Let the company propose a solution

Don't let Toll Bros continue to deceive customers by saying they are professional builders while they attempt to rip you off.

I have been trying to get a sales contract in place for months and have got nothing but bait and switch tactics, no returns calls, a total lack of understanding of their product, constant blaming others within their group for mistakes they make and still no results. The last straw was the senior person of that division after one lame excuse after another finally gave us pricing of options so a contract could be written only to find he planned to charge us 4 times the actual option cost of a listed option on their own website. The option cost listed everywhere in their site and web is $9,142 but out of the blue this so-call professional says it will cost us over 36,000 for the same option. He explains the cost listed was wrong then somehow determined it should be 36K.. He then wanted us to approve that so a contract could be finally written. He did this and said he had the right to change costs until a contract is signed even though the listed price still listed today for that option is 9,142 even today.. I guess the written word doesn't count anymore. This team has lied, can't answer or simple don't answer questions, they make untrue statements, don't know what they are selling, can't explain their own options and continue to delay every step of the process through incompetency... The sales person even told us the wrong taxing county the property was located. Later he then later lied about that much like a car salesman non-response.. We have begged corporate and other.Toll Bros folks to help get this contract done. If this is the way TB allows it's employees to act with a customer from the beginning I can't even imagine how bad things will get when they actually run into a construction problem or a valid claim by a homeowner. My partner would say "this is a bunch of crazies running this nut house." They simply are not seasoned tested professionals who actually care about doing quality work and have no vision of creating a long relationship with a customer. We researched the individual backgrounds of this group and one claims to have 30+ yrs or experience in the business but his resume shows he has worked for 17 different companies in those 30 yrs with maybe the longest tenure is 2 yrs? That alone spells trouble and it shows on this development's administration. The actions demonstrated on this project show the lack of experience to handle real issues, understand the business./ customers and administer staff in a professional manner. They are good at BS's their way through a conversation. Toll Bros is not a company who makes its staff responsible as a team to the corp.as well as the customer form what we observed, if this development is any example It appears they create silos of these developments all over the country acting like one man bands where no-one talks to anyone or cares about the customer.in an effort to build a quality Toll Brother home. One man bands all playing from different sheet music.. TB has simply become a bottom line only company trampling the dreams of home buyers making it the worse experience possible. This story is now not unique but a systematic problem with that organization.that never used to be, Good luck trying to find someone at the PA Corp to send a note to get help on an issue. We were unsuccessful.. As a seasoned professional in the real estate development bushiness I would never allow our staff to treat customers or each others like what is going on at TB in our.experience. That being said I would highly recommend staying away from this group as it can only result in an unpleasant experience or worse. If you're not a RE professional in this business get someone to help you protect yourself from financial problems that may be hidden in the deep reaches of your dealings.. One thing everyone should keep in mind is don't worry about Toll Bros "customer service" because they simply don't have any that we yet experienced.. it has been a waste of time and money.SadAngry...
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1 comment
#1850197

Livid .. Getting the bait and switch here.

now 15 days into contract and Toll TBI is telling me oh yeah you can use your own lender.. but "you have to use ours ALL THE WAY THROUGH UNDERWRITING"!!

Unreal! I am livid and had issues all the way to here, and we have not even broke ground yet.

ID
#1808278 Review #1808278 is a subjective opinion of poster.
Location
Chicago, Illinois