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DO NOT BUY IN WINTER GARDEN, FL Since closing on this house I have had so many problems with items gone wrong and asking them to repair them. Three months since closing I have had so many problems air conditioner x 3 times, problems with the roof, my second bedroom...
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1 1
Review
#1127681 Review #1127681 is a subjective opinion of poster.
Service
Toll Brothers House Building Service

1.0
Details
Put in an offer - apparently sales people who had no right to counter -- DID. Said not to come back unless over 2,000,000. Home was 2,199,000. Then put offer in on 2,050,000 - No - now they wanted 1, 150,000. Find out sales people had no right to look at contract let...
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2 2
1 comment
Jarrius
#1356468

Sorry I meant they came back with 2,150,000 - but Oh Wait - now I just heard full asking price only - 2,199,000.

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1 0
Review
#1082152 Review #1082152 is a subjective opinion of poster.
Service
Toll Brothers Sales Representative
Pros
  • Home for sale
Cons
  • Absolutely unprofessional
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

3.9
Details
We put a deposit on a home in a Toll community in Las Vegas. The total deposit was $65,000. We made many changes to the design of the home, but it was in the framing stage when we withdrew due to me losing my job. Even though Toll has the right contractually to keep...
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Comment
8 1
2 comments
Anonymous
#1710627

Same thing happened to us. They kept 65k.

We had to bail because our big home was not selling. Poor decision on our part but they sold the house right away. We were told they would give a discount on another home when the time came. Well we looked at building a home last year and they said no discount.

We wrote to mr toll nothing.

They just told us they would help recoup some of the costs. Maybe some of the sales people have a conscious

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0 0
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#1076591 Review #1076591 is a subjective opinion of poster.
Service
Toll Brothers Home Buying
Cons
  • Kept all of my deposit after i lost my job
Reason of review
Poor customer service
Loss
$65000
Preferred solution
Toll to keep half of the deposit.

Buying a house from Toll is easy, Sales, Design and close are no problem. When you follow their process of documenting the issues found don't expect to have good communication or feel as though they care or in any rush to work on them Unlike when you are in the build...
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Comment
7 1
3 comments
Harry C
#1493660

Agree! Building process everyone was at your disposal as you need, once you movenin and start having problems, the warranty process is like a dead end, nonone wants to contact you nor help with anything!

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0 0
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#961323 Review #961323 is a subjective opinion of poster.
Service
Toll Brothers Customer Care
Reason of review
Order processing issue

If you are considering a home in this development - DO NOT use Toll Landscaping. They are 25%+ over what you will pay with another contractor. The hook is that they put the cost in your mortgage. However the workmanship is not great, they will destroy your yard and...
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Comment
6 0
Review
#955522 Review #955522 is a subjective opinion of poster.
Service
Toll Brothers House Building Service
Reason of review
Bad quality

Short Review on November 06, 2016

1.0
Details
Toll Brothers has no concern for the environment. They just keep building their poorly made houses every place they can find a few acres. Eventually there will be no trees, no wildlife and no farmland. Just cookie cutter poorly built Toll Brothers houses and McMansions.
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1 0
Review
#950237 Review #950237 is a subjective opinion of poster.

Jairo Farfan Review

I work for toll brothers june 2016 and is being two months with out pay this company is a joke
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Comment
0 0
Review
#892565 Review #892565 is a subjective opinion of poster.
Reason of review
Problems with payment

Toll Brothers Arundel Forest Sales Team Review

1.0
Details
After living in a toll brother townhouse for 7 years,we decided to buy a single family by Toll.To our horror,the sales woman Stefanie Schodzinski at Hanover MD was rude and gave us the freling that she didnt wanna sell us a house.People of color,dont waste ur time with her.We were devastated and will NEVER goback there...WORST EXPERIENCE...im surprised toll brothers hires people like her.
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Comment
0 0
Review
#876459 Review #876459 is a subjective opinion of poster.
Reason of review
Poor customer service

1.0
Details
we sign our contract for new built home from toll brtohers on 14th may 2015 ,while signing contract they told us they will deliver our new home in january 2016 which is 6 month from contract ,and once they receive 60k down payment they are *** moving the delivery...
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Comment
5 2
2 comments
Anonymous
#1313481

In what way did they discriminate against you? Could it be that they just don't have good business or customer sense and don't discriminate with any of their customers.

Oh and it's LOT NOT PLOT of land. The later is what you'll be looking to purchase when you die.

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0 0
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#814448 Review #814448 is a subjective opinion of poster.
Cons
  • And not deserve to be in construction business
  • Absolutely unprofessional
Reason of review
Problem with delivery
Preferred solution
Price reduction

With Toll Brother's all you get is four walls and a roof in the base price. In other words the standard features in the house are no where near luxury. They will sell you those features as an upgrade. For example, kitchen back splash is not standard feature of the...
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Comment
9 3
1 comment
Anonymous
#1313483

Ryan builders did the same thing. Oh you want a toilet in that bathroom.

That's an upgrade. By the time they get done with you, you have an overheated calculator an an overpriced home that's built as a new handyman special.

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0 0
Review
#756736 Review #756736 is a subjective opinion of poster.
Reason of review
Bad quality