Toll Brothers
Reviews and Complaints

I have been trying to get a sales contract in place for months and have got nothing but bait and switch tactics, no returns calls, a total lack of understanding of their product, constant blaming others within their group for mistakes they make and still no results. The last straw was the senior person of that division after one lame excuse after another finally gave us pricing of options so a contract could be written only to find he planned to charge us 4 times the actual option cost of a listed option on their own website. The option cost listed everywhere in their site and web is $9,142 but out of the blue this so-call professional says it will cost us over 36,000 for the same option. He explains the cost listed was wrong then somehow determined it should be 36K.. He then wanted us to approve that so a contract could be finally written. He did this and said he had the right to change costs until a contract is signed even though the listed price still listed today for that option is 9,142 even today.. I guess the written word doesn't count anymore. This team has lied, can't answer or simple don't answer questions, they make untrue statements, don't know what they are selling, can't explain their own options and continue to delay every step of the process through incompetency... The sales person even told us the wrong taxing county the property was located. Later he then later lied about that much like a car salesman non-response.. We have begged corporate and other.Toll Bros folks to help get this contract done. If this is the way TB allows it's employees to act with a customer from the beginning I can't even imagine how bad things will get when they actually run into a construction problem or a valid claim by a homeowner. My partner would say "this is a bunch of crazies running this nut house." They simply are not seasoned tested professionals who actually care about doing quality work and have no vision of creating a long relationship with a customer. We researched the individual backgrounds of this group and one claims to have 30+ yrs or experience in the business but his resume shows he has worked for 17 different companies in those 30 yrs with maybe the longest tenure is 2 yrs? That alone spells trouble and it shows on this development's administration. The actions demonstrated on this project show the lack of experience to handle real issues, understand the business./ customers and administer staff in a professional manner. They are good at BS's their way through a conversation. Toll Bros is not a company who makes its staff responsible as a team to the corp.as well as the customer form what we observed, if this development is any example It appears they create silos of these developments all over the country acting like one man bands where no-one talks to anyone or cares about the customer.in an effort to build a quality Toll Brother home. One man bands all playing from different sheet music.. TB has simply become a bottom line only company trampling the dreams of home buyers making it the worse experience possible. This story is now not unique but a systematic problem with that organization.that never used to be, Good luck trying to find someone at the PA Corp to send a note to get help on an issue. We were unsuccessful.. As a seasoned professional in the real estate development bushiness I would never allow our staff to treat customers or each others like what is going on at TB in our.experience. That being said I would highly recommend staying away from this group as it can only result in an unpleasant experience or worse. If you're not a RE professional in this business get someone to help you protect yourself from financial problems that may be hidden in the deep reaches of your dealings.. One thing everyone should keep in mind is don't worry about Toll Bros "customer service" because they simply don't have any that we yet experienced.. it has been a waste of time and money....